The beds were comfortable although the pillows were softer and puffier than I normally like. The rooms were clean and seemed relatively well maintained; the exception was the door hiding the mini fridge had a broken hinge and didn't close properly. The rooms seemed especially quiet; we didn't hear our neighbors until we walked out of the room into the hallway and never heard anyone's radio or TV playing either. We had dinner in the hotel restaurant once and the food was quite good, although of course pricey.
Overall our stay was positive. My main gripe came during checkout. We had purchased a sandwich the night before our departure thinking it would keep in the fridge for the next day's flight. The fridge seemed warm when I put the sandwich in but was cold by morning. When I asked about it the next day I was told there was a good chance the fridge had been turned off by the hotel at least part of the time. I didn't feel safe eating it since it had mayo and threw it out in front of the desk person. When I asked if the price of the sandwich could be deducted from the price of the room because it was wasted due to the fridge not working, I got a blank look, silence, no acknowledgement of my question but was then told the receipt would be printed out for us. It was a minor thing cost-wise but didn't sit well with me.
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- Also Known As:
- Orchard Garden San Francisco
- Hotel Orchard Garden