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“Good location, excellent service from friendly staff” 5 of 5 stars
Review of Orchard Garden Hotel

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Orchard Garden Hotel
3.5 of 5 Hotel   |   466 Bush Street, San Francisco, CA 94108 (Chinatown)   |  
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Ranked #19 of 236 hotels in San Francisco
GreenLeadersGold level
Wellington, New Zealand
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
62 helpful votes 62 helpful votes
“Good location, excellent service from friendly staff”
5 of 5 stars Reviewed December 1, 2012

Stayed at the Orchard Garden Hotel en route to New York for the ill-fated 2012 Marathon. This hotel has a very handy and accessible location. It is close to everything and I felt safe walking in the nearby areas at night. Theres a couple of good cafes across the road and you're next to the gateway to Chinatown. The financial district is just down Bush St. and Union Square is only a few blocks away (about 1km). Once at Union Square, you're practically close to everything: Macy's, Apple's iconic store on Stockton St., and shopping Boutiques along Grant and Post Streets. Catching the famous cable car is also a breeze: from the hotel, take a short walk to Union Square and catch the cable car along Powell St.

My room faced Bush St on the 9th floor. I didn't think it was noisy at all. The bed was very comfortable and the room comes with complimentary wifi service. As a hotel that is eco-friendly, it uses a lot of recycled materials and recycling bins. My only complain about our room was the dirty and stained chairs (see photo). I think these chairs should taken out of service. Other than that, my room which was a Superior King was spacious, clean and comfortable. My parents however stayed in a standard king and the room was rather narrow and furnitures are close together.

I was most impressed with the service from the staff at the front desk and the ever so helpful doorman. We were scheduled to check-out and fly to New York the day after Sandy storm. Our flight was cancelled but we wanted to check-out and try our luck for flights at the SFO. Ruby (at the front desk) suggested that we could pay for our stay and book the room for another day, and if we managed to get a flight out of SFO, to call her and she'll cancel the booking at no charge. Her calm and friendly voice was just what we needed when our plans were in chaos. I have never received such an accommodating and friendly service from any hotel staff going to such length. I am genuinely impressed with the staff during my stay and recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, December 15, 2012
Thank you so much for the amazing review. I was very pleased to share it with the staff and the rest of the management. I feel very fortunate to get to work with so many enthusiastic people on a daily basis.

It’s nice to read that you were able to see most of San Francisco on foot; it really is the best way to take in the sights. I’m also glad to read you felt safe doing so, guest safety is very important to us.

I apologize that the chair in your room did meet our standards of cleanliness. I’ve addressed your concern with housekeeping and it has been taking care. I’m glad everything else met your expectations and you appreciate our efforts as a “green” hotel. All the thought that went in to the structure and design of the hotel is impressive.
All of us here of the Orchard Garden Hotel hope you visit us again soon.

Happy Holidays
Quinn McEntee
Front Office Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Miami, FL
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 30, 2012

At just one or two blocks off union square, and at about 60% of the price of hotels with similar levels of quality/service/location - there is SO much to love about Orchard Garden.

First - LOCATION - You are right in the middle of everything. Very walkable to just about everything. As stated, Union Square shops like Williams Sonoma and Macys are right there (as are many great restaurants. Chinatown is on the end of the same block. Cable Car line to Fisherman's wharf - 2 blocks. The piers - 4 blocks. BART (to airport and beyond) 2 blocks.

Second - ROOMS/SERVICE - When we booked, the front desk asked if we'd like a towncar from the airport (since it costs the same as a cab b/c the hotel has an arrangement with a service). Of course, we said yes. Our room was a queen-size with ample space - bathroom is very private set off from the main sleeping area. It's also quite large for a standard room. As you'd expect from SF it's very eco friendly, your room key slides into a panel by the door and it controls A/C and lights by automatically turning them off/on when you leave/return. Big comfy down (or down alternative) comforter on a great bed. Quiet atmosphere - not a peep from the hallways or neighboring rooms.

Third - EXTRAS - The restaurant downstairs is delicious. Not San Fran's absolute best, but far better than most hotel restaurants. The rooftop terrace is also very cool - very neat views of the financial district and a great place for chit chat and such. This is the sister hotel of "The Orchard" just down the street - which allows you to also enjoy any of the amenities at that hotel as well. You just need to bring your room key or ask the front desk to call ahead for you.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, December 1, 2012
Thank you so much for your kind review and sharing our Union Square secret. All of us are thrilled to hear you enjoyed the Hotel as well as San Francisco. It appears you were able to see most of the city, enjoying some sights and tasting some delightful foods. I’m glad you got a kick out of some of our eco-friendly features such as they key card system, which is an energy saving strategy that cuts energy use by 30%. Hopefully you come to stay with us again soon.

Happy Holidays
Quinn McEntee
Front Office Manager
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Ann Arbor, Michigan
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 28, 2012

I really like this hotel when traveling solo for work. Quiet, clean, simple. Go to Cafe Presse, French restaurant across the street...great for a frisee salad with lardons and eggs, onion soup with gruyere, and a glass of sancerre, and watch the world go by. Annoyed that more people have discovered it which has driven the prices up higher than they should be. Location is perfection for exploring downtown/Union Square area without being in the nitty gritty of it.Three-star hotel, but very nice. Regular rooms too small for more than two.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, December 2, 2012
All of us at the Orchard Garden Hotel are happy you enjoyed your stay. I too enjoy Café De La Presse for some people watching and their Croque Madame, mmm. Next time you come back you should check out our rooftop terrace, you’re more than welcome to take a glass of Sancerre up with you. You be surprised how peaceful it is.

Kind regards
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland OR
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012

A small well located hotel, a few steps down from the gateway to Chinatown. Perfectly located for walking in all directions. Street is quiet for it's location, lots of coffee, good bakery, restaurants nearby. Easy access to airport transport, buses. Hotel has a small lobby, friendly staff, clean modern rooms. Overall a great value. The restaurant feels like an add on with few customers.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at Orchard Garden Hotel, responded to this review, December 2, 2012
Thank you so much for staying with us and sharing your experience with others. I agree it is surprisingly quiet considering the downtown / Union Square location. Despite some the nearby hills the location is extraordinary for walking around and taking in the sights. All of us at the Orchard Garden Hotel hope you come visit us again soon.

Take care
Quinn Mcentee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 23, 2012

Title says it all... I had a fantastic stay in SF for 5 days with my wife and two young daughters. The hotel was wonderful... awesome location sandwiched between the Financial District, Chinatown, and SOMA. Great restaurants and shopping nearby (Sanraku for sushi... yum). Safe neighborhood. Very convenient to subway, bus stops, etc.

Our room was clean, comfortable, and quiet, with a nice roomy bathroom. We had a great view of the neighborhood from the sixth floor.

Be sure to visit the rooftop garden... unfortunately we didn't discover it until our last day, else we'd have spent a lot more time there! Great place to unwind after a day being a tourist.

In a nutshell, it was worthy every penny... thanks to the staff for a wonderful stay!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Expat in Mexico
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 22, 2012

My wife and I loved everything about this hotel and our junior suite. A clean, safe beauty with the perfect San Francisco location. Fantastic staff. Comfortable beds, quiet and a spacious, well-lit bathroom. A small and wonderful place to stay. I didn't want to leave and I can't wait to go back.

Room Tip: We were in Junior Suite 606. No view but extremely quiet and a lovely room.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 14, 2012

The rates at this hotel are much more than I would usually consider paying, but having said that - I appreciated the benefits that it afforded. Lovely comfortable room (no view for me), access to the roof patio, fantastic location for someone on their own - felt very safe, even late at night, and very friendly and helpful staff. I'm glad I paid more!

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Orchard Garden Hotel

Address: 466 Bush Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Chinatown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Green Hotel in San Francisco
#19 Family Hotel in San Francisco
#22 Romantic Hotel in San Francisco
#33 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Orchard Garden Hotel 3.5*
Reservation Options:
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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