My family of 5 was promised connecting rooms and we received adjoining rooms. At first they acted like they didn't understand the difference. It is a big difference for a family with young children! Then despite fact that I was obviously very unhappy about it and they said they would try to find me another room, I never heard back from them in the 2 nights we were there. Also, for us at least, the butler service was nonexistent. My wife's thought was that they seem very engaged towards their business group guests and a family of out of towners like us didn't matter. I have stayed in the Phoenician, Breakers, Four Seasons, etc and never experienced a five star hotel that just didn't care about a problem situation before, with no follow up whatsoever. Just not right given the high cost. Nice property though.