The rooms are terrific and the lobby is refined but not overly stuffy. The bartenders are exceptionally skilled at making drinks and conversation. It is really enjoyable to see a bar staff that takes their craft seriously and seems to enjoy their work (Matt in particular)...although the manager does seem to lurk a bit. The doormen are similarly impressive. Unfortunately the concierge team seem to be beginners. In SF the concierge is critical because there are so many places to dine and the scene seems to change all the time. As an out of towner having a pro to guide us through that scene is a big part of why I pick a place like the St Regis. Unfortunately, we talked with three of the concierge staff and only one of the restaurants they selected was above average (Alta). Fortunately, the room service was excellent.