My siblings & I recently visited San Francisco for the first time & stayed @ your hotel, absolutely "5 star!"
We arrived several hours early only to drop off our luggage, realizing we had a late check-in..."that's exactly when the great service began!" The Front-desk Agent wanted to verify my reservations "allowing us to leave our luggage," amazingly within 10-15 minutes we were in our suite, several hours prior to our check-in time. Laura Olaru was very informative & professional while explaining how the transit systems functioned, informed us of the various cuisines, tourist spots, museum etc. Later that evening after trekking the city, we entered the suite & noticed "a bottle of Cabernet, an exquisite cheese platter, a basket of tasty breads, St.Regis slippers, a printout of the weather & attractions, & lastly a hand written card welcoming me & my siblings!" Great job Laura Olaru, thank you for making us feel very special and giving us 5 star service!