The hotel added false and fraudulent charges to my bill without notifying me, after I checked out and paid the final bill. Even the original final bill had additional incorrect charges, but they corrected those. Then my credit card bill a month later had two additional charges after I checked out. They initially claimed one was for parking and the other was for a hold on the room, which would be charged back. Then, they switched their story and claimed both were for honor bar charges after I left (they never explained how the parking charge was on there, and it was two charges, and it magically transformed to one honor bar charge). The honor bar charges added up to about $455. It is a totally false charge, I had 3 items adding up to about $30 or so, not the long laundry list of alcohol they claimed. The system is set up so that instead of checking the honor bar when you check out, they "claim" to check it later and bill you for it then, without your knowledge. Having discussed this with many people, I am finding that other people have reported suffering false honor or mini bar charges as well. I wonder if the hotels set this system up this way to rip people off, thinking it will make it difficult to challenge. Needless to say, i won't be paying these charges and I won't be staying at the St. Regis again. In an attempt to placate me about these false charges, they offered me a "holiday" discount of halfoff, so I would only be half ripped off, I guess. Then, they offered me a free upgrade. Now, do they really expect me to go back, under any circumstances, to a hotel that has made false charges to my credit card and won't reverse them? I was willing to overlook the bungling of the bill and charges on the initial final bill and even the charge after the fact without notification, but i can't overlook them sticking by a false bill.
- Official Description (provided by the hotel):
- The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more less
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- Also Known As:
- St. Regis Hotel, San Francisco Hotel San Francisco
- St Regis San Francisco