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“Consistently perfect” 5 of 5 stars
Review of The St. Regis San Francisco

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The St. Regis San Francisco
5.0 of 5 Hotel   |   125 Third St., San Francisco, CA 94103 (Financial District)   |  
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Ranked #11 of 236 hotels in San Francisco
Portland OR
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Consistently perfect”
5 of 5 stars Reviewed November 13, 2012

We stay here several times a year. We're always very happy with every aspect of the hotel. Outstanding staff. Every single person you come in contact with is top notch. Great rooms. Nice location. Love this hotel!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William F, Manager at The St. Regis San Francisco, responded to this review, November 19, 2012
Dear Guest,

Thank you for taking the time to comment on your recent stay at The St. Regis San Francisco. We take pride in our uncompromising service and I am delighted to hear that you appreciated our efforts. We value the feedback from our guests and are grateful for your continued loyalty. Thank you again and we look forward to welcoming you back for your next visit.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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654 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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New York City, New York
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 13, 2012

We enjoyed the St Regis in San Fran. Good location, easy to get around and walk to most places. The rooms were small, but modern. I prefer to have a separate bathroom, while our room was open to the bathtub. Nothing particularly exciting about this place.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William F, Manager at The St. Regis San Francisco, responded to this review, December 12, 2012
Dear Guest,

Thank you for sharing your opinion about our most recent stay at The St. Regis San Francisco. We are delighted to hear that you enjoyed our location and modern rooms, but we take pride in providing excellent service and we are happy to know that we were able to create an enjoyable stay for you. Again, thank you so very much for your feedback and we hope to host you again upon you next visit to San Francisco.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2012 via mobile

We arrived at the St Regis after being in a quaint little hotel in Napa and automatically felt it was a little big. Service was excellent when we arrived and room was spacious and lovely but felt it was missing the personal touch. The concierge recommended restaurants, checked bookings etc and were very efficient. They made a great recommendation of Dotties for breakfast on 6th Street but failed to tell us it was in a rough part of town so we felt a little uncomfortable walking the 3 blocks there. Our stay at the St Regis was lovely BUT was it worth the money? Not convinced.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William F, Manager at The St. Regis San Francisco, responded to this review, December 12, 2012
Dear Guest,

Your review on your most recent stay at The St. Regis San Francisco is much appreciated and we want to thank you for expressing your opinions. We are pleased to hear that we were able to create a memorable experience through our excellent service. On behalf of the Concierge, we apologize for not providing more detail on the location of Dottie’s but do hope that you had an enjoyable breakfast. We hope to host your next stay in San Francisco, but until then, thank you so very much for your review.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed November 11, 2012

To be fair -- this is a very nice hotel. My limited grievances are that it doesn't match its price range.

On the good side -- the service was generally excellent and responsive. Everyone was gracious and helpful (one complaint below, a matter of detail). The location has some issues -- even though this area has many new hotels to meet the convention business nearby, the St. Regis (though close to Moscome/Yerba Buena) is furthest from Union Square and its a hike to Market and shopping. Also, it's right on 3rd Street, the main exit street from highway 101, and there can be a lot of noise, so be selective about the floor you're on and the side your room faces.

Although its purely a matter of personal taste, I found the decor and design very disappointing. The lobby feels very much like an office building lobby -- austere, hard surfaces, noisy, few comfortable places to sit, very exposed to the street and traffic with no buffer. The bar in the lobby is cold and the nearby sitting area is small, noisy and uncomfortable.

The rooms were quite disappointing. I finally settled on the third one they showed me among the so-called "Grand Deluxe" level of rooms. They are small for the price level and the furniture is uncomfortable. The desk chairs are painfully unpleasant - stiff, 90 degree angle chairs. But here the staff was very nice -- after a search of several hours, they brought a reclining office-type chair. But the sitting chair was firm and not a place where you'd want to spend hours reading. In two of the rooms I rejected, the desk was against the wall so if one wanted to work, you were facing the wall with the windows out of sight.

The so-called butler service was ok, but it (again, a matter of tsste) became annoying to have them recite a lengthy memorized greeting (or, in my view, interruption) every time I called, and four times the phone rang 15-20 times before someone picked up.

The dining room was also cold and sterile, and the entire hotel is without color, unless one consider white, brown, beige, black and other neutrals to be color. In short, though its certainly a good hotel, for $650+ per room, they are relatively small and the atmosphere is very corporate, so it lacks elegance. In short, though the hotel is good, it is a very austere and cold envrionment that wears on you. It seems odd to say this for such a new hotel, but it needs a renovation -- and with a more thoughtful and creative decorator.

The fitness center is good but not great, but they mercifully do not drown you in loud television.

One other thing -- San Francisco taxi service is poor, and the butler desk was not helpful when, while at friends for dinner, I called for a taxi and it didn't come for 50 miniutes, and when I called the hotel twice to inquire, they needed to be prodded to call the taxi servide again and seemed content to just say "its on its way", when it clearly wasn't.

Room Tip: many rooms are too close to a very noisy street so avoid anything remotecly close to 3rd.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William F, Manager at The St. Regis San Francisco, responded to this review, November 19, 2012
Dear Guest,

Thank you for taking the time to share detailed feedback about your most recent experience at The St. Regis San Francisco. Please accept my sincere apology for the inadequate service during your stay. Providing exceptional service to our guests is something that we pride ourselves in; I am very sorry to hear that we did not meet those standards. Your feed back will certainly be shared with our team to insure that this does not happen again. We are aware that the hotel needs a few updates and we are planning on redesigning the lobby décor this month. We hope that you will take the opportunity to visit us again and experience the updated bar lounge.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 10, 2012

Husband was staying here for business and I met him for a long weekend. The standard room is not large, but you hardly notice with the clean design and sensible lay out. The bathtub and separate shower are spacious and luxurious. staff is polite and genuine. Overall, and outstanding visit. Hoping for another soon!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William F, Manager at The St. Regis San Francisco, responded to this review, December 12, 2012
Dear Guest,

Thank you for taking time to express your thoughts on your most recent stay at The St. Regis San Francisco. We appreciate your feedback, and your comments help the hotel improve our excellent service and it also assists us in our commitment to excellence. It pleases us to hear that you are fond of our cleanly designed rooms, and that you and your husband could enjoy our luxurious hotel together. Again, thank you for your review on your recent trip and we hope to welcome you into our doors again in the near future.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 8, 2012

Located very centrally to all key tourist and conference attractions, this is a very contemporary modern St. Regis. Service is impeccable, with rooms that are very quiet, spacious with decor that is 'zen-like' in its ability to relax you immediately.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William F, Manager at The St. Regis San Francisco, responded to this review, November 20, 2012
Dear Guest,

Thank you for taking time to review your stay at The St. Regis San Francisco. Your appreciation of our great location and ‘zen-like’ ambiance makes me very happy. It is great to hear that our effort to create a comfortable experience is noticed. Again, thank you for your kind words and we hope to welcome you back to our hotel.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2012

I have stayed at the St. Regis in San Francisco twice and it will not be my last. Like most successful people or businesses, the attention to the details really make-or-break the deal. I was welcomed back with a hand-written "thank you" note along with a beautiful and meaningful assortment of fruit and beverage. The housekeeper makes sure the bed is turned down every night with a new bottle of water at bedside. Ice was promptly brought up to my room at a phone call. The complimentary coffee was not only great tasting but I thought the St Regis logo on the cup-cover was especially unique. Knowing that San Francisco can be prone to rain on any given day, the hotel offers complimentary umbrella. So don't worry of packing one. THe front desk staff is always conscientious of your needs. When I asked to exchange for small bills for tipping and the subway, my bills were carefully laid upon a silver platter and handed to me rather than putting in my hand or counter. Now that was the most impressive thing I've seen any hotel capable of doing. Upon leaving, the door men not only helped with the luggage but offered us bottled water for the road.
While most hotels can offer the comfortable beds and toiletries that are expected of high end hotels, St. Regis understands the essence of personalization and pure class. It is very obvious that the management of St. Regis is the best of its class to instill such ownership of customer service in their employees.

I hope the St. Regis management team reads these feedback. It would be a shame that these values and details are lost at my next stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William F, Manager at The St. Regis San Francisco, responded to this review, November 19, 2012
Dear Guest,

Thank you for taking the time to comment on your most recent stay at The St. Regis San Francisco. Guest feedback is vitally important to the betterment of the hotel, so we greatly appreciate yours. It pleases me to hear that you are fond of our attention to detail. We pride ourselves in our exceptional service and commitment to excellence, and we are glad to hear that our efforts are appreciated. I am happy to know that we could impress you with our fantastic front desk staff assisting you with a much needed umbrella during our rainy days in the city. Thanks again for your feedback and we hope to host you next time you visit San Francisco.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The St. Regis San Francisco

Also Known As:
St. Regis Hotel, San Francisco Hotel
St. Regis Hotel, San Francisco Hotel San Francisco
St Regis San Francisco
Address: 125 Third St., San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in San Francisco
#5 Luxury Hotel in San Francisco
#8 Family Hotel in San Francisco
#36 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis San Francisco 5*
Official Description (provided by the hotel):
The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more   less 
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