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“Avoid This Poor Service Scam” 2 of 5 stars
Review of Neptune’s Waterfront Grill & Bar

Neptune’s Waterfront Grill & Bar
Pier 39, San Francisco, CA 94133-1006 (South Beach)
+1 415-434-2260
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Ranked #945 of 5,007 Restaurants in San Francisco
Price range: $31 - $50
Cuisines: American, Seafood, Vegetarian, Chowder
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Restaurant details
Good for: Doing business, Local cuisine, Special occasions, Scenic view, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Dining style: Casual Dining
Neighborhood: South Beach
Cross street: The Embarcadero
Transit: Cable Car: Powell-Mason Line connects downtown via North Beach, Columbus Avenue & Fisherman’s Wharf District Powell-Hyde Line connects downtown SF via Hyde Street (Crookedest Street in the World); terminus at Beach Street Trolley: F Market & Wharves; PIER 39 station Cab: Taxi line drop/pick up at entrance to PIER
Description: Featuring authentic, classically prepared San Francisco cuisine with contemporary flair. Neptune's is the perfect place for an intimate dinner for two, an evening out with a group of family and friends, or business entertaining. With wall-to-wall windows and breathtaking panoramic views of the iconic Golden Gate Bridge, the Marin Headlands, Sausalito and historic Alcatraz as your backdrop, Neptune's Waterfront Grill & Bar delivers both great food and the best bay views! Menu items range from flame grilled to pan seared quality meats and seafood to handmade California stone-baked flatbreads, fresh salads, warming soups and comforting sides -- something for everyone! Neptune's Waterfront Grill & Bar features a full bar/lounge. We're located upstairs at the scenic end of Pier 39! Come for the view, stay for the food!
Vancouver, Canada
Top Contributor
135 reviews 135 reviews
58 restaurant reviews
Reviews in 53 cities Reviews in 53 cities
94 helpful votes 94 helpful votes
“Avoid This Poor Service Scam”
2 of 5 stars Reviewed February 17, 2013

The views are great, the hosts at the front are fantastic, and the menu posted outside the entrance looks fine. Once you're seated everything goes to hell. The drink refills come promptly but everything else is a mess. First you notice the menu inside mentions a 5% charge that the menu outside omits which is this restaurant's way of protesting having to pay for health insurance for their staff as per San Francisco law - a quick google search will show you this practice is being investigated as fraud. We asked the waitress about it and she just gave us attitude and said some disparaging things about minimum wage workers.

The waitress could not get my order right, I had to send it back twice and I still didn't get what I ordered. I asked for a caesar salad and got fries, I sent the fries back and ended up with a vingrette, then the waitress just said "well I totally screwed that up" and did nothing about it except to remove it (the thing I never got) and only that from the bill. The food that did come was sub-par. My partner didn't get what she ordered either. Go to the Hard Rock instead and have some quality food and proper service.

  • Visited February 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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387 reviews from our community

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Rating summary
Date | Rating
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English first
Senior Contributor
33 reviews 33 reviews
22 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Enjoyable meal with a view”
4 of 5 stars Reviewed February 11, 2013

Three of us enjoyed a tasty hot supper with a remarkable view. Alcatraz and the Golden Gate Bridge are just outside the window and while we were eating two of the Americas cup sailboat were practicing, awesome.

  • Visited February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
144 reviews 144 reviews
92 restaurant reviews
Reviews in 56 cities Reviews in 56 cities
73 helpful votes 73 helpful votes
“Great views and good food”
4 of 5 stars Reviewed February 3, 2013

Some have complained about paying for the view, but not me! It was a beautiful day, so wonderful to see the Golden Gate Bridge, Alcatraz, and the sea lions sunning themselves out on the pier! (Okay, the sea lions couldn't be seen from Neptune's but they were close by!) Our food was good but we slightly modified the menu. Asked for salmon to be added to a salad as well as extra mango salad dressing. The wine was $9 a glass, but we were having a great time. No problems. Good service. Will go back!

  • Visited January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Top Contributor
147 reviews 147 reviews
86 restaurant reviews
Reviews in 37 cities Reviews in 37 cities
74 helpful votes 74 helpful votes
“Very good”
3 of 5 stars Reviewed January 31, 2013

I have given this an average rating because although the food is nice and good service, I think that you pay for the location rather than the food. Mainly seafood menu and the restaurant is right on the end of the pier so you get a great view of the harbour, Alcatraz and the golden gate, however not at night! Personally although I enjoyed it I think I have had better.

  • Visited November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
8 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Expensive and blah”
1 of 5 stars Reviewed January 28, 2013 via mobile

Great view so go if you want to sit and see the bay and look at Alcatraz but food was over priced and not that good. Service was good but I'd rather spend my money elsewhere.

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