What I look for in hotels is location and price. The Gaylord was fairly inexpensive and seemed to be in a good location, which is why we chose it. The location was actually pretty good, within walking distance to the center of SF and to some attractions (eg. Crookedest Street). One slight issue with it is the close proximity of it to the dodgy area, but as long as you don't wander off, it's fine. The rooms were clean enough and suited us; we were there to see the city, not the hotel, but if going back to San Francisco I probably would spend a little more money for a nicer hotel.

The Gaylord is where the cast of South Pacific on tour stayed, we lived there for a month. It may look cute, but the staff makes it a terrible place to stay. Not only are they completely inept at handling simple tasks like billing correctly, they are completely rude or just simply clueless when you try to discuss any discrepancies or problems or simply needs like new towels. Getting your mail was even an issue. Oh, and the elevator never worked. Bit of a problem when you are staying on the 12th floor.

We arrived prior to book in time and were immediately given access to our room which was great after a long flight from Brisbane, Australia and given it was a warm day and we were desperate for a change of clothes! Our room was exactly like the one on the website and despite what other reviewers said our room was serviced every day. Staying for eight nights I had searched high and low for accommodation with a kitchenette and found it at the Gaylord, so we were able to have breakfast in our room each day and an evening drink and nibbles before going out as the Gaylord is a very short walk to Union Square. Our room was on the 12 floor and at the end of the hallway so the noise we experienced was minimal. My partner being vegetarian I have to recommend the Golden Era just around the corner at 572 O'Farrell Street as great value for money and for Thai try Ar Roi Thai Noodles at 643 Post St.

This was a lucky find when I had to make a late booking for a conference which normally wipes out all the sensibly priced rooms that are walkable to Moscone.

Suite-style room, recently refurbished and well equipped, but corners cut during refurbishment (cheap and sloppy painting). Old fashioned single glazed windows and wooden venetian blinds made the room noisy. And no aircon in the summer would be noisier still. Internet did not work but I did without since I had free access at the conference anyway.

Main lifts were out of action for most of the week, had to use the freight lift at the back to get to the 11th floor.

Occupied for 1 week on a serviced apartment basis. Room had full set of amenites (towels, soaps etc, plus dishwash liquid and sponge) at start of week but was not serviced/cleaned/replenished daily (no worse than home, hey).

On the edge of a less salubrious area (don't walk down Jones Street towards Market St at night--only access by Taxi or from Geary St then up the last few meters)