bad at Gaylord suites: Jones St
scuff marked wall as soon as you open door give a poor impression of the room
torn lampshades x 2
TV interference ( a lot )
noisy street noise
malfunctioning lift opening and closing for 3 days
other lift broken
at one stage all 3 lifts not working
no one answering desk , “voice mail” box full
although it was a renovated floor, looking worn already
floorboards nice but can hear people walking above
an area of the floorboards in room very scratched no attempt to repair
asked for soiled base sheet to be changed, and a face washer ,housekeeping came in, made bed up but didn't change soiled sheet and took a face washer away instead ??
inconsistent service level at front desk ranging from “great” to “nasty”
not so knowledgeable about local area, facilities etc
windows dangerously low sills would not be allowed to open in Australia without additional railing on the inside.
Handle of overhead cupboard positioned to poke your eye out
weird smell under sink / fridge area
wardrobe door missing part of closing mechanism so one door clicked shut and the other hung annoyingly open
walk 2 blocks in the wrong direction and you find yourself surrounded by scary beggars and street people
no local printed information in room ie. tourist, public transport info etc
we were told very clearly that our room would not be available until 3.00 pm so we emailed asking if some arrangement could be made to look after luggage . They said they would look after it. We arrived at about 11.00 am and they took us directly to our room. No mention of their early arrival policy. Not sure if this is a plus or minus
no instructions on how to use phone or contact reception, use TV, operate heater etc
duvet cover fasteners all broken so duvet slipped out of cover all the time
asked for extra clothes hangers was told I was not allowed to have any more and would have to go and buy them, next day 10 magically appeared inside wardrobe.
Endless ticking , tapping from heater added to an interrupted nights sleep. When reported at desk was told it will be investigated but of course no one bothered to report back what the issue was or for that matter fix it.
LOUD LOUD LOUD, people laving bars, endless fire trucks, sirens and police cars up and down street all hours of day and night.
Finally, just before we left we were told that part of monthly fee would be refunded as we had to leave early due a medical emergency, that refund never appeared, enough said !
good at Gaylord suites:
location very central
close Union square etc
public transport easy to access airport via BART
trolly cars, MUNI buses etc all close
having kitchenette very handy for breakfast, coffee and take away, keeping drinks etc handy
shopping, laundry etc close by
monthly rate works out very reasonably
great views, high up
comfy duvet and large mattresses
large, spacious and open feeling rooms on level 10 and above
large LCD TV but reception dodgy
Free national calls
laundry downstairs but I wouldn't use it, looked quite yucky I suggest use laundry service around corner
free WI FI but you must plug into back of phone for proper connection, WI FI doesn't work in rooms due to the thick walls, you have to go down to lobby for WI FI but you must plug into back of phone for proper connection,
Some nice staff members
make sure your room is not on the street and face the back
would I recommend this hotel??? maybe but be warned of some of the downsides described above.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.