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“The worst!” 1 of 5 stars
Review of The Gaylord

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The Gaylord
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620 Jones Street, San Francisco, CA 94102   |  
Hotel amenities
Ranked #176 of 236 Hotels in San Francisco
South Miami, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“The worst!”
1 of 5 stars Reviewed July 2, 2010

this is the worst hotel and let me tell you I have travel a lot, when we got to the hotel at 4:00am the guy at the front desk tells me that there is not reservation and that they also don't have room available, we were not the only ones there was also a lady from Spain also with the same problem I had to call hotels.com to see if they have another hotel I waited over 1 hour on the phone until I decided to look for a hotel myself.

  • Stayed May 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
    10
    23
    14
    4
    10
See reviews for
2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Finland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 20, 2010

What I look for in hotels is location and price. The Gaylord was fairly inexpensive and seemed to be in a good location, which is why we chose it. The location was actually pretty good, within walking distance to the center of SF and to some attractions (eg. Crookedest Street). One slight issue with it is the close proximity of it to the dodgy area, but as long as you don't wander off, it's fine. The rooms were clean enough and suited us; we were there to see the city, not the hotel, but if going back to San Francisco I probably would spend a little more money for a nicer hotel.

  • Stayed September 2009, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 17, 2009

The Gaylord is where the cast of South Pacific on tour stayed, we lived there for a month. It may look cute, but the staff makes it a terrible place to stay. Not only are they completely inept at handling simple tasks like billing correctly, they are completely rude or just simply clueless when you try to discuss any discrepancies or problems or simply needs like new towels. Getting your mail was even an issue. Oh, and the elevator never worked. Bit of a problem when you are staying on the 12th floor.

Stayed August 2009, traveled on business
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Brisbane
1 review
3 of 5 stars Reviewed November 15, 2009

We arrived prior to book in time and were immediately given access to our room which was great after a long flight from Brisbane, Australia and given it was a warm day and we were desperate for a change of clothes! Our room was exactly like the one on the website and despite what other reviewers said our room was serviced every day. Staying for eight nights I had searched high and low for accommodation with a kitchenette and found it at the Gaylord, so we were able to have breakfast in our room each day and an evening drink and nibbles before going out as the Gaylord is a very short walk to Union Square. Our room was on the 12 floor and at the end of the hallway so the noise we experienced was minimal. My partner being vegetarian I have to recommend the Golden Era just around the corner at 572 O'Farrell Street as great value for money and for Thai try Ar Roi Thai Noodles at 643 Post St.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 10, 2009

This was a lucky find when I had to make a late booking for a conference which normally wipes out all the sensibly priced rooms that are walkable to Moscone.

Suite-style room, recently refurbished and well equipped, but corners cut during refurbishment (cheap and sloppy painting). Old fashioned single glazed windows and wooden venetian blinds made the room noisy. And no aircon in the summer would be noisier still. Internet did not work but I did without since I had free access at the conference anyway.

Main lifts were out of action for most of the week, had to use the freight lift at the back to get to the 11th floor.

Occupied for 1 week on a serviced apartment basis. Room had full set of amenites (towels, soaps etc, plus dishwash liquid and sponge) at start of week but was not serviced/cleaned/replenished daily (no worse than home, hey).

On the edge of a less salubrious area (don't walk down Jones Street towards Market St at night--only access by Taxi or from Geary St then up the last few meters)

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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charleston, sc
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 6, 2009

if you want a really nice room with a super comfy bed, microwave, fridge, toaster, iron, plates, glasses, etc... it's a GREAT VALUE...But...i f you want to have to ask for your own towels, toliet paper, and don't mind an absence of front desk help ----this is your place!
the area is a few blocks from Union Square, but actually, is in the Tenderloin---- especally, if you don't mind passing druggies, bums and the general skumbags you has to pass to go anywhere.
the internet was slow, and the email at the front desk was not working.... if you need to print something or get a good connection, check out the Angel's Cafe on Geary. they are 2 blocks down (tenderloin) ---- otherwise, don't walk down Jones towards the big glass building (green)----- only if you like the smell of urine, the sounds of sirens, the sight of people sleeping, passed out, hooking, or eyeballing your pockets.
as far a the room, it was quite nice and comfortable, just expect to be on your own when it comes to front desk help, know which way you are going and you'll be fine!

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Melbourne
1 review
3 of 5 stars Reviewed October 13, 2009

bad at Gaylord suites: Jones St
scuff marked wall as soon as you open door give a poor impression of the room
torn lampshades x 2
TV interference ( a lot )
noisy street noise
malfunctioning lift opening and closing for 3 days
other lift broken
at one stage all 3 lifts not working
no one answering desk , “voice mail” box full
although it was a renovated floor, looking worn already
floorboards nice but can hear people walking above
an area of the floorboards in room very scratched no attempt to repair
asked for soiled base sheet to be changed, and a face washer ,housekeeping came in, made bed up but didn't change soiled sheet and took a face washer away instead ??
inconsistent service level at front desk ranging from “great” to “nasty”
not so knowledgeable about local area, facilities etc
windows dangerously low sills would not be allowed to open in Australia without additional railing on the inside.
Handle of overhead cupboard positioned to poke your eye out
weird smell under sink / fridge area
wardrobe door missing part of closing mechanism so one door clicked shut and the other hung annoyingly open
walk 2 blocks in the wrong direction and you find yourself surrounded by scary beggars and street people
no local printed information in room ie. tourist, public transport info etc
we were told very clearly that our room would not be available until 3.00 pm so we emailed asking if some arrangement could be made to look after luggage . They said they would look after it. We arrived at about 11.00 am and they took us directly to our room. No mention of their early arrival policy. Not sure if this is a plus or minus
no instructions on how to use phone or contact reception, use TV, operate heater etc
duvet cover fasteners all broken so duvet slipped out of cover all the time
asked for extra clothes hangers was told I was not allowed to have any more and would have to go and buy them, next day 10 magically appeared inside wardrobe.
Endless ticking , tapping from heater added to an interrupted nights sleep. When reported at desk was told it will be investigated but of course no one bothered to report back what the issue was or for that matter fix it.
LOUD LOUD LOUD, people laving bars, endless fire trucks, sirens and police cars up and down street all hours of day and night.
Finally, just before we left we were told that part of monthly fee would be refunded as we had to leave early due a medical emergency, that refund never appeared, enough said !

good at Gaylord suites:

location very central
close Union square etc
public transport easy to access airport via BART
trolly cars, MUNI buses etc all close
having kitchenette very handy for breakfast, coffee and take away, keeping drinks etc handy
shopping, laundry etc close by
monthly rate works out very reasonably
great views, high up
comfy duvet and large mattresses
large, spacious and open feeling rooms on level 10 and above
large LCD TV but reception dodgy
Free national calls
laundry downstairs but I wouldn't use it, looked quite yucky I suggest use laundry service around corner
free WI FI but you must plug into back of phone for proper connection, WI FI doesn't work in rooms due to the thick walls, you have to go down to lobby for WI FI but you must plug into back of phone for proper connection,
Some nice staff members

Final commnets:
make sure your room is not on the street and face the back
would I recommend this hotel??? maybe but be warned of some of the downsides described above.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gaylord

Address: 620 Jones Street, San Francisco, CA 94102
Location: United States > California > San Francisco
Amenities:
Kitchenette Room Service
Hotel Style:
Ranked #176 of 236 Hotels in San Francisco
Price Range (Based on Average Rates): $
Also Known As:
The Gaylord Hotel San Francisco
Gaylord San Francisco
Gaylord Hotel San Francisco

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