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“Do not bother with this place.....” 1 of 5 stars
Review of The Gaylord

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The Gaylord
620 Jones Street, San Francisco, CA 94102   |  
Hotel amenities
Ranked #168 of 236 hotels in San Francisco
Rotterdam, Zuid-Holland, Netherlands
1 review
5 helpful votes 5 helpful votes
“Do not bother with this place.....”
1 of 5 stars Reviewed November 27, 2011

I had stayed at the Gaylord back in 2006 when it had just been renovated, and found it to be a perfect solution for short term accommodation. From that experience, I confidently booked a room for week in November 2011, thinking that it would be the same. Big mistake! Given all that has happened since 2006 it should have been no surprise that the hotel has changed management, and neglected to maintain the rooms and service. The floors in our room were dusty/ dirty, no toiletries, worn out bed sheets and suspicious kitchenette (the counters, cutlery and everything seemed dirty) There were marks on the walls, and generally everything looked worn out. Service at the reception was equally squalid. Badly presented receptionists that were abrupt and indifferent to my concerns. Given that it would have been very difficult and expensive to find last accommodation elsewhere, their position and attitude was almost bemused. We arrived on Sunday evening and immediately noticed a note regarding plumbing work which would take place 2 days later, and render the fixtures unusable! Again, the staff seemed to find this amusing if nothing else. The list goes on….
We stayed for the duration of our trip and fortunately the standard did not deteriorate further. I would caution anyone who is considering this place to look elsewhere, it really has been the worse hotel experience, and mainly due to the lack of service/ concern of the staff (who are probably completely untrained/ prepared for the work)

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Guayaquil, Ecuador
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2011

I traveled on september 2009 with my girlfriend. Since it was our first time in San Francisco, we wanted a central hotel near Union Square which wasn't very expensive.
We found this hotel and started reading all the reviews in Tripadvisor and saw they were very good. We also contacted the hotel and asked them to send them more pictures, which they did right away.
The hotel is located just 3 streets of Union Square (and Powell street) and there is a Muni just around the block (free if you buy the city pass) that takes you there.
The rooms are great, confortable queen bed, lcd/plasma tv, big bathroom and a kitchenette with fridge and microwave.
There was free Wifi at the lobby and the staff was very helpful. There was a parking lot just around the corner ($$).
When we arrived, they gave us a key to a room that was already taken. We went to the front desk and they immediately gave us a key to another room.
The only thing that shocked us was that just when we arrived, we had to use the service elevator, which was in pretty bad shape. It had no ceiling and just a lightbulb hanging from it. However, after 2 days, both of the elevators started working just fine.

If you're on a budget and want a pretty good hotel, this should be your choice.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Weymouth, United Kingdom
2 reviews
3 of 5 stars Reviewed November 24, 2010

I stayed here in half term holiday period with 5 girlfriends. The hotel is in a great location, only a few blocks from Union Square reached within 5 minutes walk. We were all put on the 12th floor (this is the highest floor). Rooms had all been decorated recently. (worth noting that hairdryers are now supplied as this is now stated in hotel details). There are adequate kitchenettes in each room with fridges and wine openers! The rooms varied in size. Mine was small but prefectly adequate whilst others had proper suites! There are very good restaurants just a short stroll from the hotel including Chutney's Indian and Dottie's for breakfast (you need to get there very early by 07:30am at latest as queues form very quickly through the whole morning). the reception staff were happy to answer any queries and can given you the directions to anywhere you want to go. If you are going for a week make sure you get a San francisco City Pass. This gives you free transport around SF and at $5 per cable car ride this can add up. It also gives you free entry to lots of the best things to see and do. Do make sure you book your Alcatraz trip in advance not to be missed. Make sure you also book Beach Blanket Babylon!

  • Stayed October 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New Orleans, Louisiana
Top Contributor
61 reviews 61 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed November 13, 2010

I have lived at the Gaylord for almost 9 yrs. and I have seen this beautiful building decline. In 2002, it was still a S.F. gem with the friendly vibe that you now must travel to Portland to find. It was an apartment building/community of friendly neighbors, Tuesday pasta nights, Friday happy hours, and Sunday brunches enjoyed by residents from 1 to 94 years old, until a local real estate co. bought the building, harassed 80-85% of the tenants out of the building including two women who were dying of cancer. The real estate co.'s tactics made the front pages of SF newpapers.The new owners also gutted out much of the 1929 Moorish Art Deco and antiques. They replaced real palm plants in the lobby with plastic palms and raised the rate$. The 'renovated' rooms are stark and bland. Courtyard trees have been cut down so that the sirens are even louder and rooms are dustier. The Spanish tile fountain and garden were bulldozed and replaced with asphalt and unpainted grey-concrete German brutalism. Upkeep and cleaning of the building have declined. The friendliness is gone. A bank has taken over the building and we all know how much banks know or care about running a hotel/former apartment building.

  • Stayed November 2010, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 8, 2010

Having read the very mixed revews of this place, we arrived with some trepidation. First they tried to give us a room that was midway through renovation and seemed surprised when we refused it. We were then moved to a much nicer room on the 11th floor.

The room is sparsely, but adequately furnished. We were there during a heatwave, so a fan or air-con would have been appreciated, but would not normally be necessary.

The room is only serviced once a week, and by the end of the first week it's pretty dusty and grotty.

The location is excellent for all tourist sites and transport, an while the area to the south of the hotel might look and feel very dodgy, we always felt safe.

Staff were friendly enough, but they don't do anyting other than man the front desk.

If you're looking for a no frills pied a terre in the heart of San Francisco, then this is a great place. Just don't expect to much comfort or service.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Perth, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2010

A very convenient location, but be careful where you walk. The staff was very unhelpful and not very friendly, except for the guy who manned the front desk at night. I would check to see if you can get a better or same deal elsewhere.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Miami, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 2, 2010

this is the worst hotel and let me tell you I have travel a lot, when we got to the hotel at 4:00am the guy at the front desk tells me that there is not reservation and that they also don't have room available, we were not the only ones there was also a lady from Spain also with the same problem I had to call hotels.com to see if they have another hotel I waited over 1 hour on the phone until I decided to look for a hotel myself.

  • Stayed May 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Gaylord

Also Known As:
The Gaylord Hotel San Francisco
The Gaylord Hotel
Gaylord San Francisco
Gaylord Hotel San Francisco
Address: 620 Jones Street, San Francisco, CA 94102
Location: United States > California > San Francisco
Amenities:
Kitchenette
Hotel Style:
Ranked #168 of 236 hotels in San Francisco
Price Range (Based on Average Rates): $
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