I had stayed at the Gaylord back in 2006 when it had just been renovated, and found it to be a perfect solution for short term accommodation. From that experience, I confidently booked a room for week in November 2011, thinking that it would be the same. Big mistake! Given all that has happened since 2006 it should have been no surprise that the hotel has changed management, and neglected to maintain the rooms and service. The floors in our room were dusty/ dirty, no toiletries, worn out bed sheets and suspicious kitchenette (the counters, cutlery and everything seemed dirty) There were marks on the walls, and generally everything looked worn out. Service at the reception was equally squalid. Badly presented receptionists that were abrupt and indifferent to my concerns. Given that it would have been very difficult and expensive to find last accommodation elsewhere, their position and attitude was almost bemused. We arrived on Sunday evening and immediately noticed a note regarding plumbing work which would take place 2 days later, and render the fixtures unusable! Again, the staff seemed to find this amusing if nothing else. The list goes on….
We stayed for the duration of our trip and fortunately the standard did not deteriorate further. I would caution anyone who is considering this place to look elsewhere, it really has been the worse hotel experience, and mainly due to the lack of service/ concern of the staff (who are probably completely untrained/ prepared for the work)
- Also Known As:
- The Gaylord Hotel San Francisco
- The Gaylord Hotel
- Gaylord San Francisco
- Gaylord Hotel San Francisco
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