We were originally booked in a room with one bed. I called their reservations department and explained I was travelling with 4 year old twins. The agent owned the situation and immediately upgraded me to a suite with curtains to seperate the sleeping areas.
This is a semi-typical boutique, city, hip hotel. Not the place you would expect the staff to want to deal with 4 year old twins. Everyone there could not have been better.
Arrival was good, door staff and front desk were very friendly and accommodating. Room was great. Room service was good throughout our stay. I requested my coffee and breakfast at 5:45 am each day (an hour before listed times) and they had no problem filling that request.
They have seating and lounge type areas on all the roofs and they are spectacular. The furniture is showing some signs of fatigue but the setting and views make up for that.
Good location in SF for kids as well. The trolley loops all start directly behind the hotel. You can take the trolley to the Wharf or up California and connect with North Beach, etc...very convenient.
Parking is a block or two away but that is expected with the location. Overall, fantastic place.