Stayed here for the weekend with my husband. Great location with fantastic views of the Bay Bridge and Ferry Building. We did not opt to pay for a room with a view, but did enjoy the views from the rooftop terraces on the 5th and 8th floors a couple of different times. Nice to be able to take a glass of wine up to enjoy the rooms (though there is no food/beverage service on the terraces). Every staff member we encountered over the two days was friendly and helpful. We especially appreciated all the help we received from Steve, the concierge, in regards to dinner recommendations and reservations. We ate at the restaurant in the hotel for breakfast and thought it was good.