We stayed here for three days and loved the staff who were always incredibly helpful. The location across the road from the Ferry building is superb especially on weekends when the farmers market is on.
However, a few small issues. The hotel furniture in the rooms is getting worn and tatty. The bathrooms also need updating. Overall for the price you're not getting what your could expect for the rate being charged.
Still would recommend though due to the staff and location. A wonderful hotel.