My boyfriend and I were on spring break vacation in San Francisco. We weren't too worried about the hotel as much as we were about the prices. We paid a good amount of money for the poor service we received. When we arrived the front desk clerk was yelling at two guests that had previously checked in. They didn't understand where their room was located and the clerk frustrated yelled at them and told them to go look for it. We were very shocked with such service. However, we kept quiet and waited till he finished with the two gentleman. He checked us in just fine, he was nice to us... I didn't quite understand this man's behavior. The room looked clean as you walked in, but as soon as you started walking around you could tell that it needed to be cleaned. One out of our three nights the hot water wasn't working in our bathroom. I called down and asked him if he could please come look at it or do anything to fix it. He didn't bother to come or offer assistance, he just said the water is working just fine and I need to keep trying. "keep trying" Well, we just took a cold shower. In the morning there was a new older gentleman that checked us out, he seemed like he actually cared about our stay and wished us good luck. I would reconsider staying at this place again. The only good things were the spacious rooms and the location.
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