We stopped by on a Saturday afternoon around 5pm. There were just a few customers dining at that time. Our waiter never took our drink order. We had to ask for drinks when he took our food order. There was four people in our group. One member of our group asked for a refill of water and that never happened either. I could maybe see this if they were busy but they definitely were not. There seemed to be lots of staff standing around.
If you own or manage Mona Lisa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.