The food was fantastic. That's the top reason to go here. Every bit -- from appetizer to dessert -- was just delicious. And the service for our large group event was really outstanding...So why do I still have such mixed feelings about this place?
I had the challenge of putting together an event for a large group coming in from out of town. I do this often -- plan events when I don't live in the city. At first North Beach seemed easy to work with. I thought things were going pretty well until the weekend I arrived in San Francisco. When I called the two other venues we were dining at during this meeting, everything in those locations were pretty much locked in place. When I called North Beach I found that communications between the person I'd been working with in advance and the people working that weekend were not so clear. Even after talking with them by phone before I arrived at the restaurant didn't solve the challenge. It was almost like starting from scratch when I walked in the door.
The biggest issue was a push to add $135 bottles of wine to the group dinner service. I said no as many ways as I could, finally enlisting the help of a co-worker who couldn't have been clearer. No -- we weren't authorizing that wine. A short time later our guests began coming downstairs to the dining room we were told they'd also had a friendly push as they came through the door, asking them whether they'd "like to have this wine with your dinner?" Why is it that my advance email, phone discussions and face-to-face chats about our budget suddenly were not being understood? Another irritating issue was that I'd been specifically asked when I arrived at the restaurant whether we wanted special bottled water at the tables. I said no, but during the meal the servers quickly opened bottle after bottle of water and filled the glass faster than our guests could say "no thank you". Several people attending this event mentioned this seemed very forced service and they wondered what was going on. So, if you're on a budget make sure you are watchful, assertive and willing to argue if necessary.
On the plus side...the Proscuitto room was really something different...kind of like dining in part of the kitchen, or a movie set, or the back of a very clean meat processing joint that Tony Soprano would frequent. Kind of spooky, gothic, drippy red candles in funky silver candelabra. The room is loud and cold at times -- there's a very open ventilation system and either garbage or ice rumbles very loudly through a nearby passage. But this was definitely a memory maker. Lots of aging proscuitto hanging just overhead, and the slight aroma of something like bacon. Again -- just absolutely great food and service. The lamb was perfect, the seafood super fresh and done just right, and the tiramisu was dreamy.
So, the meal was wonderful. Beautifully cooked and presented. Loved the sampler plates they put together for us. The service staff was awesome. This meal was a great stop during our San Francisco meeting and I really wouldn't hesitate to tell others about how good the food was. In fact, it seemed almost petty to vent about these service issues that night. But it's kept bothering me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.