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“chocolate bread” 4 of 5 stars
Review of The Cheesecake Factory

The Cheesecake Factory
251 Geary St, Macy's 8th Fl, San Francisco, CA 94102 (Union Square)
(415) 391-4444
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Ranked #123 of 4,523 Restaurants in San Francisco
Certificate of Excellence 2014
Price range: $21 - $30
Cuisines: International, Dessert, Eclectic
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Restaurant details
Good for: Large groups, Families with children
Dining options: Lunch, Dessert, Breakfast, Dinner, Delivery, Late Night, Reservations, Takeout
Neighborhood: Union Square
Hammond, Louisiana
Senior Contributor
37 reviews 37 reviews
32 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“chocolate bread”
4 of 5 stars Reviewed January 6, 2014

The first time we went there, we were told to wait for one hour and forty five minutes- an hour to wait for the pager, then 45 minutes to wait for a table. We decided to leave. The second time, we waited for 45 minutes for a table "outside". The view was good, the heater was... too hot on a relatively nice and calm San Francisco night. Of course, it is always cold in SF, so the heater was probably a nice touch. Imagine, the Niners had just beaten the Packers in Green bay. And we had to wait again for our waiter to take our order. Well, you wait and wait and wait. The best part of the meal is when your waiter (or waitress) brings you the bread. The chocolate looking one - wheat with molasses, is the best meal of this whole wait period, and the only reason why the food here is Very Good. The bread in the roast beef sandwich was probably sour dough, that was why it became hard after a short while. Had they used the wheat bread with molasses, I would have forgiven them. The roast beef itself was dry, with a spicy au jus. The jambalaya was just spicy. There was no thought involved in the process of preparing the food. Put the spice and call it a day. The shrimp platter was just that, a bland platter. But the wheat bread with molasses, I could have eaten all night. Oh, the cheesecakes were good. But I have had better - at Copeland's Cheesecake Bistro in Louisiana. Get the "chocolate bread", get the cheesecakes, but get out of line. Eat somewhere else.

  • Visited January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
7 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Make a booking!”
3 of 5 stars Reviewed January 5, 2014

Typical Cheesecake Factory - but you definitely have to make a booking. If you try to take your chances on a drop in you will most likely have a wait of over an hour before you can take your table.

Visited June 2013
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Hampshire
Senior Contributor
35 reviews 35 reviews
18 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
“Food's OK, wait time is a joke”
5 of 5 stars Reviewed January 5, 2014

If you're going to run a wait time system get the staff to manage table turnover is my message.
we were told one hour, it was one hour 45 minutes - and that was standing for the whole time. When were eventually seated it is fair to say I was ready to criticise but service really was slow and vague to say the least.
All our food was pretty average and even the cheesecake didn't seem that special.
Maybe its just me but I don't buy the hype - you can each much better close by without all the hassle and hubbub.

  • Visited December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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McKinleyville, California
Top Contributor
96 reviews 96 reviews
40 restaurant reviews
Reviews in 41 cities Reviews in 41 cities
52 helpful votes 52 helpful votes
“Excellent, but what a zoo!”
5 of 5 stars Reviewed January 2, 2014

First off, we knew there is a long waiting process, and as far as we know, they don't make reservations. Thinking we'd go early and sit at the bar and wait for our kids to join us, we soon realized people weren't kidding when they said you'd have to wait. The place is literally teaming with people. The elevator is always packed and the disarming thing was the few bar seats were taken up by people eating. This is the one faulty part of the process...bar had limited seating, and it doesn't seem to be for drinking.
The plus is there is outside seating. Heaters made it wonderful and the view of Union Square is great. Service is excellent. They communicated when things were delayed or changing servers. They recapped who was paying for what. I thought they did a fantastic job with the masses of people they were serving.
The food is delicious and ample. Wonderful, just wish it was a little less popular.

  • Visited January 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Berkeley, California
Senior Contributor
28 reviews 28 reviews
10 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Overrun almost all the time”
4 of 5 stars Reviewed January 1, 2014

This place seems to attract almost every person coming to downtown SF, locals included, it is so overrun. Their food menu is the usual Cheesecake Factory fare, but the Bar is absolutely outstanding. Michael (the bar tender) really knows what he's doing, their cocktails are just worth the waiting. Try the Ritz Martini or the Long Island Ice Tea.

Visited December 2013
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