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“Never Again!” 2 of 5 stars
Review of Metro Hotel

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Metro Hotel
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319 Divisadero Street, San Francisco, CA 94117 (The Haight)   |  
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Hotel amenities
Ranked #34 of 235 Hotels in San Francisco
colorado
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
“Never Again!”
2 of 5 stars Reviewed February 9, 2014

We took this hotel based upon Trip Advisor ratings and to be near UCSF Medical Center. The place was clean, but it had no heat. We were there for two nights and all they could give us was a small space heater. It did not heat up the room. Upon checking out all they could say is that they were sorry the heat wasn't working. I believe Trip Advisor needs to check out this hotel again.

Room Tip: All I can say is room 110, is large, but make sure the heat is working.
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  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • French first
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  • Japanese first
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2014

Clean, safe, convenient accommodation for under a hundred dollars. Close to the bus, easy access to many parts of town and a short shuttle from the airport. Desk staff were polite enough. Thanks for a great stay :)

Room Tip: The room overlooking the street is a good pick! Plenty of natural light.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuremberg, Germany
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2014

Went there the first time in 2013 after a recommendation by a friend. Very clean, reasonable prices (I paid much more for much less in SFO), extremely friendly and helpful staff. Take your chance to explore the neighbourhood, there are some really nice cafes and bars just around the corner and Ashbury & Haight is only 5 minute walk away as well.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 12, 2014

Booked this room as it was near friends i was visiting. It was clean and tidy with a decent sized shower. I only used it at night as i was out most of the day. The staff on reception were polite. The room i booked said it was above a restaurant and had a chance of noise but i didn't hear a thing. It's a 15 minute journey by transport to downtown or a decent 50 minute walk but cabs and buses are a plenty. From the airport i got a lift but i used a taxi on the return taking around 20 minutes at 6am and the cost was $50. Like i say i only used it as a base but i will definately use it the next time i travel to the city.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, New Hampshire, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 14, 2013

My fiance and I stayed here in May of 2013. The rooms were small, but very clean. The location was convenient and the people at the front desk were great and very helpful. The only downside to the location was that there weren't a ton of restaurant options within walking distance, but that has nothing to do with the hotel itself.

The price was right and the hotel was great. If we return to San Francisco, we will definitely be staying there again!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
76 reviews 76 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 4, 2013

Nice rooms, very helpful staff, nice neighborhood but far away (by walking) from everything. We found bus 71 very helpful as it took us downtown one way, and to Golden Gate park the other. BART stations are NOT close to this hotel. The neighborhood is a bit pretentious, especially at night. The hotel is right next to a restaurant (Ragazza) that you should avoid. The bed was very soft, and we are used to harder but I slept well. There is no elevator in the hotel.

Room Tip: There is no elevator in this hotel, so try to get a room close to ground floor. It was a struggle t...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Albany, Indiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2013

We had a fantastic stay at the Metro Hotel. My family and I were in San Francisco in May to visit relatives. We were looking for something that was located in the 'Heart" of San Francisco. We wanted to be close to where we could experince the true; real spirit of the city. Some one suggested Metro Hotel...and let me say we could not have been more pleased. We were able to eat and some of the best local restaurants...thanks to the suggestions of the staff...not to mention the staff going out of their way to basically give us an agenda for visiting some of the well known tourist attractions and some of the city less famous but still amazing hidden gems.
I would definately stay at Metro Hotel again. The rooms were very clean and well kept.the staff was so very friendly and accomdating. I dont believe there was anything lacking.I have, and will continue to suggest to my family and friends...if you are going to San Francisco...the Metro Hotel is the place to stay if you want to experince the true spirit of the city and the people who live there.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metro Hotel

Address: 319 Divisadero Street, San Francisco, CA 94117
Phone Number:
Location: United States > California > San Francisco > The Haight
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#2 Best Value Hotel in San Francisco
#45 Romantic Hotel in San Francisco
#71 Family Hotel in San Francisco
Price Range (Based on Average Rates): $
Number of rooms: 24
Official Description (provided by the hotel):
Our hotel is centrally located and is geographically in the center of San Francisco near the Haight Ashbury and Castro neighborhoods. Come visit us in the world’s most diverse & exciting city and explore our amazing cultural tapestry. We boast 24-comfortable, clean, well-maintained and budget-friendly rooms ranging from small doubles to 2 queens & 1 double all with private updated bathrooms. These rooms are an exceptional value which makes traveling on any budget a reality. Come and immerse yourself in our neighborhood and live like a local. The Metro Hotel was rated in CitySearch as a “Best Value” hotel and has been featured in National Geographic Traveler Magazine. Most importantly our warm, welcoming & considerate staff will make a lasting impression ensuring that your visit to The Metro will become your new home away from home. ... more   less 
Also Known As:
Metro Hotel San Francisco

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