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“Avoid at all costs” 1 of 5 stars
Review of Surf Motel

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Surf Motel
2.0 of 5 Motel   |   2265 Lombard St., San Francisco, CA 94123 (Marina District)   |  
Hotel amenities
Ranked #201 of 233 Hotels in San Francisco
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Avoid at all costs”
1 of 5 stars Reviewed May 7, 2007

After reading a reasonable review of this motel in the usually relaible 'Rough Guide' . We called and booked a room for 1 night. On arrival the place looked rundown and not in the slightest bit welcoming. At this point I was reluctant to even get out of the car and venture in. However as we had booked it and the guide book recommended it we thought we'd give it a go. In the reception we were eventually met by a pretty grumpy motel owner. I explained that I would be grateful if I could have a look at the room first before taking it. He eventually agreed but insisted that we leave our passports at the reception whilst we had a look!(what did he think we were going to do?) The room was apparently non-smoking but smelt of stale smoke, the decor was tired and very dated. But worst of all was the uneasy atmosphere outside in the motel courtyard. I'm a policeman in the UK and I have a pretty good idea when people are up to 'no good' . There were various groups of people hanging around outside rooms and I'm pretty confident that they weren't tourists. It made us feel pretty uneasy and there was no chance that we were willing to stay there overnight. I told the man behind reception that we would not be staying and quickly left. Worst thing is we were still charged $70 as we had paid when booking over the phone. Avoid at all costs, given the massive amount of accommodation available in SF, there is no need to stay here! (in the end stayed in the Coventry motor inn, a few blocks away, which was very nice, a complete contrast)

  • Stayed March 2007, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
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    26
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Polish first
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English first
Stuttgart
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 17, 2006

Stayed here for 4 nights during our trip to the US.

This was the worst motel on our 20 day trip.

Cons:
Loud, 24/7 traffic on Lombard street, bad isolation
Lots of drunk and loud kids around (weekend)
Smelly room
Worn and smelly towels
Overall a very rundown place
Forget the breakfast (dry donuts)


Pros:
Cheap
Free Parking
Relatively safe neighborhood
Lots of nightlife opportunities near

  • Disliked — Smelly room
  • Tips/Secrets — Stay away
  • Stayed September 2006, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 7, 2006

My sisters just stayed at this hotel for 2 nights before they were flying back to Europe. I tried to call them 3 times and this is what happened:

1. As I asked to transfer me to their room the person at the front desk told me that they asked to call back after midnight which they did not as he never called their room(he put the phone down for about 10 seconds only).

2. I called again about 20 minutes later and the person said that there is no answer from the room(after he put the phone down again for about 5 seconds) , although I sent my sisters a text message to make sure they were there.As I told him that he hung up on me.

3. I called again the next day and the person at the front desk tells me: "I don't feel like connecting right now" and hangs up on me again.

I finally called them via cell phone to make sure they are ok and they confirmed whatever the other people wrote in reports before on this page. As expample, their shower head does not work at all and the room is pretty dirty.

It's not worth it to concider this hotel even if it is inexpensive. There are many other hotels or motels in SFO that offer much nicer rooms and service for not a lot more money.

  • Stayed September 2006, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed July 5, 2006

This was one of the worst motel experiences I've had in my life. It all started with them trying to scam us into a King room. THey told us we had reserved smoking and the only non-smoking they had left were larger. We fell for it and paid the extra . Afterwards we checked our reservation and it was for non-smoking. They were clearly scamming us. Aside from that, the beds only come with two small pillows, making it uncomfortable to sit in bed and watch TV. It is located on a busy street and the walls offer zero insulation from the noise. There was an ironing board but no iron. And the toilet made a weird noise like a sick cow when you flush it. Motel 6 or Super 8 would have been better for the money.

  • Stayed June 2006
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
133 helpful votes 133 helpful votes
1 of 5 stars Reviewed June 25, 2006

This place was pretty bad, even for a budget traveler. I decided to stay here for one night after I decided to extend by trip by one night. The other place I was staying at was a little pricey for a Friday night and Surf offered $79. So I took it to save about $40. I should have just sucked it up and paid the extra money. The outside is okay, like any other motel you see, but the rooms are pretty small, bathroom is average size, and parking is free. First of all, to enter room you had to insert card, hold and lift door nob a certain way to open door because nob was broken, which I never did figure out, but luckily my girlfriend did, room had bad odor, shower had obvious fungus and shower nozel fell off. Bed was okay, when opening sheets, my girlfriend found a public hair, disgusting! Coffee maker was broken and room didn't even have cream and sugar if it did work. Continental breakfast is free, but don't bother, it is a box of old muffinfs in the office with someone sitting their watching what you take. No offense to this place, but don't wast your time and money, there are plenty of other choices in San Franicisco and especially on Lombard Street to choose from. I am all for saving some money, but c'mon, some places should just be left alone so they can be torn down, and this is one of those places.

  • Stayed June 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed July 17, 2005

Our family of 2 adults and 2 teenage kids stayed 6 nights at the Surf. It had both good and bad features:
Good:
Inexpensive
Free parking
Queen size beds (very comfortable)
Clean room
Large bathroom with iron and board
Coffee maker in room
Adequate space, but not roomy
Next block contained many trendy international restaurants
OK neighborhood--although we didn't go out at night, there were no homeless hanging around and it seemed safe

Bad
NOISY--you are on the main street to the Golden Gate Bridge. Traffic is constant all night. Garbage pickup and street cleaners came at 5:30 am,
and there was construction across the street.
Continental Breakfast consisted of a box of muffins and donuts (nothing to drink and not even napkins)--served in the office
Towels were thin, stained, and frayed
Not walking distance to any tourist attractions
Front desk manager didn't understand English very well
Picture on websites is not the hotel!

If you can take the noise, and you are not there much, this place is a good bargain.

Stayed July 2005
Was this review helpful? Yes 34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Surf Motel

Address: 2265 Lombard St., San Francisco, CA 94123
Location: United States > California > San Francisco > Marina District
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #201 of 233 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Surf Motel 2*
Number of rooms: 36
Reservation Options:
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Also Known As:
Surf Hotel San Francisco

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