I signed up to trip advisor purely to review this motel and warn others, as I wish we had known what it was like before we stayed!!
We are a laid back kiwi couple who have traveled the world and have never complained once.. this place deserves a complaint.
We had a fantastic holiday in San Fran, weather was amazing- nothing to taint our view of the motel.. it was just straight up misery.
The owners and receptionists were lovely and very helpful when we arrived.
Its got a fantastic location- right on Lombard Street with lots of good restaurants and shops around but these things don't make it worth it.
The street is so noisy, we stayed in a room close to the road the first night then one right at the back the next nights and both were just as bad- traffic went till about midnight then started at 4am (not sure why so early!!).
The free parking is great, but again does not make it worth it.
People say 'you get what you pay for' -this would apply if we had paid around $10-20 per night for this place.
The problem was the hygiene. The room was filthy. Someone wrote a previous review which I read before we booked saying 'make sure your immunisations are up to date'- but so often people write bad reviews because things like the weather was bad.. but they were right in this case. We don't expect the Hilton, but we expect clean and functional. In the bathroom the basin had a ring of mould where the white connects with the bench. Someone had blown snot over the inside of the shower curtain and it was all dried on and disgusting. There were ants throughout the bathroom, all around the shower head. I can just imagine what would have shown up if they put one of those special lights over the bed!
The bed is very, very hard- we didn't mind this too much but we did check to see if it was a base that they were using as a top. Our bed wasn't made during the day. The towels are like sandpaper and the size of a tissue.
We would have moved but it was during a big football game weekend and we had already paid, on the first night we thought we could handle 3. I would rather pull off my toenails than stay there again.
Please be warned!
... Positive note, IHOP next door.
Someone said rooms at the back away from the road are quieter.. we stayed by the road the first nigh...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your stay with us at Surf motel. As you stated we are extremely well located to be able to enjoy all the venues around us and still be close when it is time to relax in your room. We certainly apologize about the "odor" you had in your room. When we have guest comments we take them very seriously and want you to know these issues you bring up will be immediately addressed. It is our priority to provide clean and comfortable rooms at a reasonable rate. Again please accept our apology for your inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.