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“Horribe experience” 1 of 5 stars
Review of Hotel Adagio, Autograph Collection

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Hotel Adagio, Autograph Collection
4.0 of 5 Hotel   |   550 Geary Street, San Francisco, CA 94102   |  
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Ranked #49 of 236 hotels in San Francisco
GreenLeadersSilver level
Colorado Springs, Colorado, United States
1 review
2 helpful votes 2 helpful votes
“Horribe experience”
1 of 5 stars Reviewed November 7, 2013

Absolutely horrible. I booked thinking the pictures represented the hotel. The pictures do NO represent the room. The elevators are ancient. The neighborhood horrible. Amy Fox is terrible about saying one thing and then telling you you need it in writing later. In the 1000 a night suite there is no tub and the safe doesn't even work.

Go elsewhere!

SCARY neighborhood!

Miserable Marriott customer who is a gold member!

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2013

The Adagio is a very nice small property in the heart of San Fran. It is centrally located: a short walk to Union Sq. and a long walk to the wharf, although the many homeless people nearby the hotel detract to its location--but this is true of any San Fran hotel in the heart of downtown. As a Plat member I got an 'upgraded' to a higher floor, supposedly bigger room. The room view was nice, and even though the hotel is on a busy street, I don't have any complaints as far as outside noise, it was rather surprisingly quiet (14th floor). The room is nicely appointed, although the bathroom was a bit standard and small. The food from the hotel was excellent. Both breakfast and dinner were far better than I expected.
As far as service, the front desk was helpful giving ideas for activities, but fell a bit short actually booking reservations, etc. The staff at the breakfast area, while very attentive, seemed a bit unorganized.

Room Tip: Trry to get a high-corner floor for a good view without much noise.
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Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 5, 2013

Greeted by nice and welcoming staff members upon arrival. Updated decor, nice and modern coloring scheme throughout the property. The lobby is a little cram but tidy. The room is quiet spacious for San Francisco standard. Dust was everywhere due to the construction work that was going during my stay. I would recommend this hotel... minus the dust :)

Stayed March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Hotel Adagio, Autograph Collection, responded to this review, November 17, 2013
Dear Club2013,

Thank you for choosing to stay with us and tolerating the dust in some of the common areas while we completed a few improvements. We are very happy that our comfortable and spacious accommodations suited you nicely, as well as our welcoming staff. Your recommendation of Hotel Adagio means the world to us. We hope to see you on your return to San Francisco.

Best,
Michael Pace, General Manager
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Guelph, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 2, 2013

Booked Hotel Adagio for a recent work visit to San Francisco. Room was nicely renovated and easily the biggest I've had in San Francisco for the price. They have done a good job taking an old hotel and modernizing. Breakfast in Green Room and room service dinner were fine.

A letter from GM was in the room asking to advise them of anything that could be done for a 10 star stay. I provided the front desk with a list of two repairs the next morning that were completed by the time I returned - great! The problem was that the front desk didn't even know guests were receiving the letter and seemed confused when I showed it and the repair items. Desk also didn't realize that the elevator was down for maintenance that evening. When I said that I will be checking out during the down time - from the seventh floor - front desk said "Well you'll start the day with some good exercise then." No offer for staff to help with my bags down six flights of stairs in the early morning for a female guest traveling alone. No matter how nice the room or hotel location, it is these little things that make the difference.

Room Tip: My room overlooked the inner courtyard and was quiet the first night but loud the second with a big...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Hotel Adagio, Autograph Collection, responded to this review, November 17, 2013
Dear lzengolf,

First and foremost, I apologize that your experience lacked the professional and efficient service that we are known for. I immediately addressed the details described in your review with our front desk staff, which included a thorough review of the process to ensure that each staff member is updated and informed of current events when beginning their shift. The little things absolutely make the difference, and we regret that we missed our mark on this occasion. Thank you for your patience and understanding. I appreciate you bringing this to my attention and hope to have the pleasure of having you as a guest again. We are anxious to serve you with the attention to detail that you should expect from us.

Best,
Michael Pace, General Manager
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Denver
Top Contributor
59 reviews 59 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 28, 2013 via mobile

The staff was very nice and the hotel room was great but there were a lot of noises once you got in the room. At 4 am I could hear someone above our room going to the bathroom and a lot of noise going through the pipes. I'm not sure if it was just our room but it appeared as if then didn't put in enough insulation when they remodeled. Unfortunately we won't be returning.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Hotel Adagio, Autograph Collection, responded to this review, November 17, 2013
Dear dosh777,

Please accept our sincere apology. It is extremely disappointing for us to learn that your stay was disrupted by noise, and we regret not having the opportunity to make things right while you were still our guest. We would greatly appreciate it if you could possibly contact our hotel to provide us with further details on the location of your room, etc. so that we may immediately follow up on the details described in your review. Thank you for bringing this to our attention. We certainly hope that you will change your mind and return to Hotel Adagio, as it would certainly be a pleasure to deliver the enjoyable overall stay that you deserve.

Best,
Michael Pace, General Manager
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London
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 25, 2013

We stayed here for two nights as a family of three in June 2013 in order to "do" San Francisco. Being near Union Square it's a good location for transport and there are a good number of diners nearby as well as convenience stores.

The room we had was a decent size and very nicely decorated. The hotel staff were extremely pleasant and helpful. There's 24 hour free tea and coffee in the lobby and Wifi throughout.

We had a great time in San Francisco and the Hotel Adagio played a good a big part in that. No hesitation in recommending this great hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Hotel Adagio, Autograph Collection, responded to this review, November 13, 2013
Thank you very much, MMILLEN! You high 5 star review and high recommendation mean the world to our entire staff! It was our sincere pleasure to be a part of your family's visit to San Francisco. We appreciate you taking the time to share how much you enjoyed Hotel Adagio and all that we have to offer. We hope that you and your family decide to plan a trip back to the states very soon! Again, thank you.

Best,
MIchael Pace, General Manager
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Marietta, Georgia
Top Contributor
56 reviews 56 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 24, 2013

These must be the largest rooms in downtown SF. It's a nice, modern, boutique hotel, and you can get reasonable rates for downtown. Great bar and restaurant next to lobby. The location is convenient to Union Square businesses and restaurants, though also very "convenient" to the Tenderloin area, but you can avoid that easily.

Would stay here again next time I'm in the area.

Room Tip: Parking is valet only (around $50/night), but there's a lot next door for $25/night if you'r...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at Hotel Adagio, Autograph Collection, responded to this review, November 13, 2013
Dear lawrencemon,

Yes, indeed, we do have spacious, modern rooms and we are pleased that you were so comfortable! Thank you for mentioning our reasonable rates. Taking into consideration that we are a newly remodeled hotel and our close proximity to all of the San Francisco excitement, our rates are definitely competitive. It's great to know that you would stay with us again on your next visit to our area. We can't wait to have you back! Thank you very much for your review.

Kindest Regards,
Michael Pace, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Adagio, Autograph Collection

Address: 550 Geary Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in San Francisco
#25 Green Hotel in San Francisco
#29 Business Hotel in San Francisco
#45 Romantic Hotel in San Francisco
#61 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Adagio, Autograph Collection 4*
Official Description (provided by the hotel):
Hotel Adagio features a fresh design that bridges its Spanish Colonial Revival architectural roots to a clean and contemporary design aesthetic. In the heart of San Francisco's theater, dining and shopping districts, the Adagio is the perfect destination for exploring whether you're visiting on business or pleasure. Uniquely San Franciscan and clearly Californian, the new Hotel Adagio offers a pace and atmosphere that is luxuriant and aromatic. ... more   less 
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Also Known As:
Adagio San Francisco
Hotel Adagio San Francisco

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