After a 10.5 hours flight from Copenhagen to SF, it was nice to be welcomed by the receptionist in a friendly and professional way. We had booked the room 6 months in advance and had a corner room on one of the upper floors, and we were very satisfied. Beside the king size bed the room has a sofa and a coffee table, a writing desk and a fully equipped bathroom of 4-star quality. The soundproof windows make it possible to sleep at night. The breakfast, which is served on the ground floor, is optional and not included in the room price, is very good, but I think it is overpriced. We chose it anyway all our four mornings due to convenience. Our Lonely Planet guidebook says that the hotel is situated in the Union Square area, and in that case it must be in the outskirts of the area. If you want to stay at or one or two blocks from the square, you should choose another hotel.