We have stayed at most of the Marriott hotels in San Francisco over the last two years. We were looking forward to trying the Hotel Adagio for a 7 night stay. It will definitely not be among our top choices in the future, unless management gets its act together.
Rooms: very nice size. Windows open - but street noise is heavy. Bathroom ceiling vent - gross. Dirty, paint peeling etc.
Housekeeping: staff is lovely and helpful - but they have clearly not been trained well. Towel replacement is spotty, amenities not replaced (and very basic), no evening turndown or housekeeping in the evening
Front desk: Whitney is the bright spot. She was there for the hotel remodel, apparently, and the transition to the Marriott's Autograph Collection. Very helpful and knowledgeable. The others - - either need more training or more experience.
Total confusion over breakfast vouchers. Restaurant staff very insulting ("we will let you get away with ordering from the voucher this time"???? - until we told them we were given vouchers for a Continental Breakfast, no one knew what that was - not on the menu - or the price. They did change the menu after we asked about it.
Dining room - VERY DIRTY. We were seated in a corner and it was quite obvious that it has not been vacuumed for some time. Not pleasant to eat amidst the dirt. Servers were nice, other than the one who insulted us.
Coffee/tea service - very nice in back of lobby
water supposed to be out 24 hours - it wasn't
tried to eat in restaurant bar at 4:05pm (opening time is 4pm) Told that they had to check whether kitchen was ready (???) - food was great - but quite a hassle to order.
Location - OK - surrounded by pretty sketchy area - but very convenient
Concierge - tried to be helpful - not particularly knowledgeable and no follow-up - but Whitney at front desk had excellent restaurant suggestions
Sincerely hope management gets its act together and makes this a hotel that we will want to stay at again.