First off let me say that I was traveling on an employee rate so I try not to be difficult as i work the front desk. We were staying a total of 7 days for my 35th birthday and we checked in pretty late on saturday night so we got a room that had a view of the giant Ac units but didnt care as we had travled from the east coast and we were very tired. So the next morning we were going out for the day and asked to be moved and the new room they moved us to was a total 360. It was very spacious and up on the 14th floor with a great view. All the staff was excellent with dealing with me since I can be a little needy at times. We used the car service twice and they were very quick and friendly. It is within walking distance to the shopping area and cable car stop. There is a great little market a few doors down next to the walgreens where you cn get a few snacks. Union square is fairly close and within walking distance as well. The only con I see of it charging for internet, but for the 9.95 charge you can use up to 3 devices with is nice. I also would like to say that Becca was awesome to us and even gave us an upgrade. To the other reviews saysing that the homless were bothersome, we never had any issues or problems with them at all and we came back pretty late at night most of the time.