We had three rooms for ourselves, two children & our daughter's boyfriend for two nights. The hotel creates a good initial impression with a light filled lobby, bar off to the side. The rooms were nice, large, with comfortable beds & windows that opened. What makes this property special in San Francisco is the employees. Almost across the board, from Colin at the bell desk (with his very nice attitude), to the front desk, restaurant to the bar, the employees really give it their best effort to be pleasant & helpful. The one situation I saw that I would suggest be changed was the hours for meals in the restaurant. The place was packed, we were eating. A couple came in apparently too late for breakfast & were rather flippantly told they were too late. I would suggest a sign stating "sorry - breakfast is done, come back at ___ for lunch" as it would be less abrasive. We will be returning here. We go to SF often & have tried a number of properties in the area & this one definitely deserves a repeat visit. Parking is next door, in an outside lot with a friendly valet. Getting to the area is a bit sketchy, but it really is fine, being just a couple of blocks off Union Square.