As a Marriott Platinum Premier staying way over 100 nights per year and often in SF I figured I would try this new hotel to the Marriott club....I will probably not be back.
It is in a decent location but it is in the shadier border of the Tenderloin. There are many better Marriott's near the Adagio.
Upon approach to the hotel there was no where to park and no Valet outside to unload luggage so I had to go around the block....twice...parked but still no Valet...went inside and had to find somebody to take the car.
Nice but small lobby with okay bar/small restaurant...the bar staff are very nice.
The rooms are tired and kinda grungy. The hotel has cheap but very modern looking furniture in a fairly crappy room with very thin doors and poor sound proofing. The TV did not work and took a while to get it fixed...the maintenance guy was very nice but he was out of breath and said he was VERY busy fixing things on several floors at the same time. Clearly lots of things break and they are understaffed. I told him the air conditioning was not working...he tried but could not fix it...room was in the upper 70s during my stay.
Room service was to be about 30 minutes or so they said. It was 75 minutes. The food was warm not hot....again the guy said he was sorry but he was very busy as lots of people were ordering food since it was ~6-7pm...perhaps more staff are in order.
No coffee maker in the room...lame
Finally, I had a coupon for $20 worth of food and it stated that the tip and tax were included. I used it for breakfast (very nice waiter). He told me with the coupon I fully covered and could just go...I did...upon check out they had ~$5 added to my bill from breakfast. I asked for them to explain and they said it must have been the tip, tax, or simply more than $20. No offer to resolve or fix. I was in a rush to get to the airport and $5 is not that big of a deal, but not the best service.
Overall okay hotel but many flaws and with great options near here there is little reason to stay at this hotel.