My husband and I spent a long weekend here. Location is great--right at end of the Hyde Street (I think) cable car line, on Fishermans' Wharf, next to Cannery. The rooms are nautically themed, as if they were cabins on an ocean liner. When I checked in, I explained it was a very special anniversary (10). The clerk "upgraded" us and promised champagne would be sent up. Mind you, I wasn't expecting this until she promised it. Hotels were full that weekend and we were paying rack rate ($300/night) for a basic room so the upgrade was appreciated. Well, guess what? The upgrade was from a room with a king bed and sitting area to a room with 2 doubles!! For a romantic weekend? Really? And the promised champagne never arrived. The room was clean and the window opened, which was nice. That night, we asked the "concierge" to help us with restaurant reservations at a nearby restaurant. Acting put upon, he looked up the number, dialed it, and told us there was no answer. Then he walked away. Not what I expect from a boutique hotel concierge. The hotel seemed inundated with tour buses full of European tourists, some of whom would come down to the hotel bar/restaurant in the morning dressed in the nothing but the tiger print bathrobes the hotel provides for guests in the room closets! I really wanted to love this place, as I love the waterfront location and historic renovated building, and I generally like Kimpton hotels. But the service was disappointing, especially considering how much we paid for the room. Great restaurants nearby: Gary Danko, Scomos (old school). The Saturday farmers market at the Ferry Building was also a real treat.