Stayed from 1/26 to 2/2 and couldn't have been happier...the rooftop with the incredible views is to die for.....found everyone, including Rowena, most helpful....can't wait to return to the Suites and this beautiful city.

My husband, 1 year old, and I travel often due to the nature of my husband's career. After reviewing what others had said, I thought this place would be perfect for us. It was in a nice location but extremely noisy. The room would shake when the trolly bus would go by. The room had a nice kitchenette fully stocked with everything you would need to prepare your own meals. It was clean, for the most part, but did have an old musty smell. The bathroom was tiny but did have a tub so I could bathe the baby. It is an old building that seemed more like an apartment complex than hotel, but it was quite nice to have the two bedrooms and kitchen.
There isn't a restaurant on the premises but that never bothers us as we like to dine out. It was a comfortable hotel, HOWEVER, the staff is why I am giving this hotel a TERRIBLE rating. The staff is everything for me when traveling. When we first arrived, the gentleman at the desk was EXTREMELY professional and nice. He smiled and made us feel very welcome and even recommended a nice pizza place we could order in from. We had asked if we needed to extend our stay another night for any reason, would it be ok. He said, "Of course!" It wasn't until the next day that we were informed by Rowena, the RUDE lady at the front desk, that we could not because they were over booked. She never apologized or tried to help us in any way to maybe even find another hotel close by for us. She had the worst customer service I have ever encountered. She was very unprofessional and I would never have anyone represent my hotel with that type of attitude. I ended up speaking with the assistant general manager, Chris, and he managed to have a room available for us magically appear after being told they had none available for us for the last hour. We would have to move rooms and it was only a one bedroom. I was so angry and disappointed by the lack of professionalism and terrible customer service, that I couldn't accept. We left immediately and I will never come back or recommend this place to anyone!

We stayed @ Suites of Fisherman's Wharf over the Christmas week which turns out to be a good time to visit San Francisco. The weather is usually better in the late fall than late summer. The Suites are ideally located -- and the view is fantastic from the Roof top terrace, also from the rooms facing the Bay. The suites are quite spacious and comfortable.and the staff provided excellent service! They were very friendly and attentive, always giving service with a smile The location is fabulous with cable cars literally on the door step giving you a thrilling ride to the center of SF. Also there is a bus stop right in front..And you are within walking distance to a number of places, i.e., Ghirardelli Square, The Cannery, The Bay and Fisherman's Wharf.. When in San Francisco I would definitely recommend this hotel!

I appreciate a few days in San Francisco on the way back to northern Michigan from Hawaii. We love the clean, spacious suites and it is so easy to walk to the wharf, restaurants, shopping, & the cable car passes our door. The staff, particularly Edgar and Oscar on our most recent trip, always have helpful ideas. We enjoy going to the roof and enjoying the fresh air, scenery and harbor activity. If you have a sweet tooth Ghiardelli's is a block away.
I think Bob Hope said it first, "thanks for the memories" and we look forward to our next visit. Alice