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“Rude staff and misinformed!” 1 of 5 stars
Review of Suites at Fisherman's Wharf

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Suites at Fisherman's Wharf
3.0 of 5 Hotel   |   2655 Hyde Street, San Francisco, CA 94109-1249 (Fisherman’s Wharf)   |  
Hotel amenities
Ranked #11 of 235 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Chico, California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Rude staff and misinformed!”
1 of 5 stars Reviewed February 2, 2013

My husband, 1 year old, and I travel often due to the nature of my husband's career. After reviewing what others had said, I thought this place would be perfect for us. It was in a nice location but extremely noisy. The room would shake when the trolly bus would go by. The room had a nice kitchenette fully stocked with everything you would need to prepare your own meals. It was clean, for the most part, but did have an old musty smell. The bathroom was tiny but did have a tub so I could bathe the baby. It is an old building that seemed more like an apartment complex than hotel, but it was quite nice to have the two bedrooms and kitchen.
There isn't a restaurant on the premises but that never bothers us as we like to dine out. It was a comfortable hotel, HOWEVER, the staff is why I am giving this hotel a TERRIBLE rating. The staff is everything for me when traveling. When we first arrived, the gentleman at the desk was EXTREMELY professional and nice. He smiled and made us feel very welcome and even recommended a nice pizza place we could order in from. We had asked if we needed to extend our stay another night for any reason, would it be ok. He said, "Of course!" It wasn't until the next day that we were informed by Rowena, the RUDE lady at the front desk, that we could not because they were over booked. She never apologized or tried to help us in any way to maybe even find another hotel close by for us. She had the worst customer service I have ever encountered. She was very unprofessional and I would never have anyone represent my hotel with that type of attitude. I ended up speaking with the assistant general manager, Chris, and he managed to have a room available for us magically appear after being told they had none available for us for the last hour. We would have to move rooms and it was only a one bedroom. I was so angry and disappointed by the lack of professionalism and terrible customer service, that I couldn't accept. We left immediately and I will never come back or recommend this place to anyone!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Cameron Park, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 26, 2013

We stayed @ Suites of Fisherman's Wharf over the Christmas week which turns out to be a good time to visit San Francisco. The weather is usually better in the late fall than late summer. The Suites are ideally located -- and the view is fantastic from the Roof top terrace, also from the rooms facing the Bay. The suites are quite spacious and comfortable.and the staff provided excellent service! They were very friendly and attentive, always giving service with a smile The location is fabulous with cable cars literally on the door step giving you a thrilling ride to the center of SF. Also there is a bus stop right in front..And you are within walking distance to a number of places, i.e., Ghirardelli Square, The Cannery, The Bay and Fisherman's Wharf.. When in San Francisco I would definitely recommend this hotel!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 22, 2013

I appreciate a few days in San Francisco on the way back to northern Michigan from Hawaii. We love the clean, spacious suites and it is so easy to walk to the wharf, restaurants, shopping, & the cable car passes our door. The staff, particularly Edgar and Oscar on our most recent trip, always have helpful ideas. We enjoy going to the roof and enjoying the fresh air, scenery and harbor activity. If you have a sweet tooth Ghiardelli's is a block away.
I think Bob Hope said it first, "thanks for the memories" and we look forward to our next visit. Alice

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 21, 2013

Spent a week in San Francisco and stayed at the Suites at Fisherman's Wharf. Can't say enough good things about the place. We traded a time share week from Puerto Rico so we could visit my son who lives in the SF area. The location was perfect for us. We had a 1 bedroom unit with a sleeper couch which my other adult son used. The bed was comfortable and no complaints from my son who slept on the couch. The unit was a nice size, more of a one bedroom apartment then a hotel room. The kitchen was adequate and could be used for breakfast ,lunch and dinner meals but we ate dinner out most days. The location was centrally located in the tourist area with cable and trolly cars nearby. The best part was the rooftop deck with total views of the entire SF bay. The hotel was neat and clean with a friendly staff. Fresh towels and maid service every day. There was a washer and dryer available along with garage parking($20 daily charge) if you rent a car. The hotel is so close to everything we only rented a car for 2 days to visit the wine country up north and a trip south to Halfmoon Bay. I would definitely stay there again on my next visit to SF

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseville
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

A terrific location!!! The cable car runs right down the street and we could see the bay and Alcatraz from our balcony. Two blocks from the wharf and one block from Ghiradelli square! The front desk was also very friendly and helpful. The room was nice and comfortable. We plan to be back!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 21, 2013

- We stayed for a week; the two of us with our 2 children. Great experience, with almost the entire staff friendly, eager and smiling.
- The location is superb; a short walk to the piers and a nice view if you are lucky to have a unit with the view. The other units that face the internal hallway are also nice, but lack the feeling of openness.
- The parking spaces are a few and you may have to book right away if interested.
- Some sort of access to a local swimming pool would add an icing when you have children in the party.
- Overall, we were very happy and enjoyed our stay.

Room Tip: - If possible, look for a room that faces outside, perhaps the bay.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 21, 2013

San Francisco has notoriously expensive hotels, especially in good areas. We stayed at The Suites at Fisherman's Wharf for a couple of nights after New Years and we were very pleasantly surprised at the size of the suite, given how modest the cost. We were a block and a half from the bay, literally a stone's throw from Ghiradelli Square and The Cannery. The building seems a bit prosaic looking, but don't let that fool you. The rooms are quite fine. The beds were comfortable and the kitchenette was just fine. My wife made coffee both mornings. Good large flat screen TVs in both rooms. Good strong shower in a smallish but clean bathroom. If it's not too cold you should go up to the rooftop patio where you'll have an amazing view of the bay and much of San Francisco. The hotel provides tables for eating up there as well. I was especially pleased that we had parking under the building itself. And, though the parking is a bit tight, one of the folks at the front desk was able to move our car when someone else parked on a bad angle that made getting out slightly difficult. All the help was friendly with maps and suggestions. Good sense of humor, too. We'll definitely go back.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suites at Fisherman's Wharf

Address: 2655 Hyde Street, San Francisco, CA 94109-1249
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#8 Green Hotel in San Francisco
#13 Romantic Hotel in San Francisco
#14 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Suites at Fisherman's Wharf 3*
Number of rooms: 24
Official Description (provided by the hotel):
With 24 spacious suites, The Suites at Fisherman’s Wharf is the perfect choice for discriminating travelers who want to leave their heart in the heart of San Francisco. The spacious suites offer you comfortable one or two-bedroom floor plans, each tastefully appointed with the furnishings you’d expect from a sophisticated San Francisco hotel. The intimate ambiance of the property is evident in features like the fountain in the lobby, and the private balconies and patios available in selected suites. Located next to the Hyde Street Cable Car stop, you’re just a short stroll from the sensory pleasures of Fisheerman’s Wharf, or the turn of the century ambiance of The Cannery, Pier 39, or the undersea secrets of the Aquarium of the Bay. This lyrical city by the bay will take you wherever your imagination allows, and The Suites at Fisherman’s Wharf San Francisco resort is the perfect place to begin your journey. ... more   less 
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Also Known As:
Suites At Fisherman`s Wharf Hotel San Francisco
Hotel At Fishermans Wharf
At Fishermans Wharf Hotel
Suites Fishermans Wharf

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