We shared a two bedroom with my sister and brother-in-law for one night on our return from the Wine Country. The roof top and the friendly staff made our experience very positive. We stayed at the Suites on October 16, 2012, during a heat wave in San Francisco. When we first checked in I heard the staff at the desk answer a phone call and indicate to the caller, "No, we don't have air conditioning." It turned out not to matter, since we could open the windows and enjoy the breeze. The location is wonderful, next to the cable car line, near Ghirardelli Square and the wharf. This was our last night in San Francisco. We bought sourdough bread bowls and chowder at Boudins and enjoyed it with wine on the roof top with spectacular views of the Golden Gate Bridge and Alcatraz.. Although the hotel is old, the rooms were clean, had fresh linen on comfortable beds and new dishes, pans, and kitchen utensils. Jason at the desk and other staff were exceptionally nice and helpful. They arranged for a town car to the airport. The small lobby has a computer and printer.