We called ahead for advice on which BART stop we should take to get to Powell Place (Montgomery stop), the Front Desk also advised NOT to walk from the stop to the hotel/timeshare even though it was less than 1/2 mile away. Instead she suggested a taxi (which was under $10); it was worth every penny. Powell Street is STEEP, we strongly suggest you adhere to this tip if you are taking the BART from SFO. Front desk personnel changed often and the personalities ranged from aloof/snobby to very friendly and helpful. The Hotel's front entrance is locked and you must be buzzed in; I thought this was a very good security measure although the area seemed very safe. We took several tours from two different tour companies and we were picked up very close to the hotel; very convenient.
Although the unit we had was described as a studio (4th floor/walkup only) we were pleasantly surprised of the layout of the unit. The kitchen was down a short hallway from the bedroom you'd pass the bathroom on the way. The kitchen had no ventilation and was very stuffy, so we only cooked there and ate our meals at the table in the bedroom; it worked out just fine. A lot of guests must do this because there is a tray in the kitchen for this use. There was adequate kitchen utensils and cookware. There was also a full-size refrigerator, gas stove/oven, toaster, toaster oven and microwave. We especially enjoyed the canister of coffee supplied in the kitchen; housekeeping topped it off whenever needed. Housekeeping also left a couple pieces of chocolate each day (Ghiradelli of course) and a newspaper was delivered daily, early in the morning to the room, no charge.
The bath seemed to be recently updated w/a full tub, magnifying mirror, hairdryer and plenty of lighting. Hair/body soap was provided; mounted in the shower. Housekeeping came by every day they washed any dishes that were left in the sink, replaced any towels left in the tub and made up the bed. I recall to have the sheets replaced was pretty costly; around $35.00. There is also a $5/day energy charge. The housekeeping staff was very friendly and likeable.
The bed was plenty big for two adults and very comfortable. We used the ceiling fan in the bedroom whenever we were there to keep the unit comfortable and the bedroom windows could also be opened to bring some coolness in.
We found it difficult to catch the Powell Cable Cars because it starts only one or two stops from our location; so no one seems to get off (yet); instead we walked up 1/2 block to the California and took the California cable line over to Embarcadero and caught the MUNI bus to the wharf.
We would return to Powell Place again.