I didn't know what to expect when I arrived into this hotel at first. It received rave reviews but didn't look like a top notch hotel. I checked at 11:30 at night with a reservation and the room I was in was clean but faced a brick wall ten feet away and the carpet and bathroom could use some updates. But beyond that, everything was great. The staff was kind and helpful, the location was great, near Union Square. The breakfast was fantastic with an amazing view of the city. The bed was comfortable. What the hotel might come up short with in perks, it makes up for with its drops of love.