I used to own a SF deli back in the '80s and went to the opera frequently; I stayed at the IATO several times and loved it, very fond memories of the piano bar, ambiance, and rooms. When I was planning a two-day museum trip in the city, I check out Trip Advisor and read several warnings regarding the management and their tendency to change up the reservations. With this warning in mind, I booked an Opera Suite Room and emailed the manager to obtain, in writing, confirmation that I had booked and reserved said Opera Suite. Confirmation promptly arrived by email. When we arrived, we met with the following: "Hmm, I don't see your booking for the Opera Suite. I will call Javier (the same person who confirmed the booking by email) for further direction...please have a seat in the lobby." After 10 min. of lobby simmering, I asked what she was authorized to do to accommodate us, as clearly, there was a problem that was not being solved. She offered us the Symphony Suite with complimentary parking. We accepted, as we had dinner plans in an hour, went to our room, took showers and then the same desk clerk showed up at the door to announce that Javier said we could either move to an Opera Suite (that miraculously had become available) or continue with our present arrangements with complimentary parking. We stayed put as we had to leave for dinner and were in robes. Argh!
On the positive side: very quiet, great central location, excellent parking valet services, and everybody was very polite. It seems that the IATO, both a hotel and a time-share, has ongoing issues with ensuring reservations. Perhaps the time-share owners' bookings take precedence over the standard reservations? Who knows, but I doubt that I would book again with confidence unless the room didn't matter.
- Official Description (provided by the hotel):
- The Inn at the Opera is located in the heart of San Francisco features a prime location and a luxurious, French-style ambiance where performing arts lovers and artists converge. Relax in elegantly appointed suites that are tastefully decorated with antique European furnishings, high speed Internet access, lovely plush robes in all rooms and daily continental breakfast. Located just steps away from the city's Civic Center, the San Francisco War Memorial Opera House, the California Supreme Court, and Louise M. Davies Symphony Hall, the Inn at the Opera is your gateway to all the finest cultural activities San Francisco has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Inn At The Opera Hotel San Francisco
- Hotel At The Opera
- At The Opera Hotel