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“Quiet and great location BUT caveat emptor!” 3 of 5 stars
Review of Inn at the Opera

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Inn at the Opera
3.5 of 5 Hotel   |   333 Fulton Street, San Francisco, CA 94102-4423 (Civic Center)   |  
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Ranked #40 of 234 Hotels in San Francisco
GreenLeadersBronze level
Sebastopol CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Quiet and great location BUT caveat emptor!”
3 of 5 stars Reviewed April 1, 2010

I used to own a SF deli back in the '80s and went to the opera frequently; I stayed at the IATO several times and loved it, very fond memories of the piano bar, ambiance, and rooms. When I was planning a two-day museum trip in the city, I check out Trip Advisor and read several warnings regarding the management and their tendency to change up the reservations. With this warning in mind, I booked an Opera Suite Room and emailed the manager to obtain, in writing, confirmation that I had booked and reserved said Opera Suite. Confirmation promptly arrived by email. When we arrived, we met with the following: "Hmm, I don't see your booking for the Opera Suite. I will call Javier (the same person who confirmed the booking by email) for further direction...please have a seat in the lobby." After 10 min. of lobby simmering, I asked what she was authorized to do to accommodate us, as clearly, there was a problem that was not being solved. She offered us the Symphony Suite with complimentary parking. We accepted, as we had dinner plans in an hour, went to our room, took showers and then the same desk clerk showed up at the door to announce that Javier said we could either move to an Opera Suite (that miraculously had become available) or continue with our present arrangements with complimentary parking. We stayed put as we had to leave for dinner and were in robes. Argh!
On the positive side: very quiet, great central location, excellent parking valet services, and everybody was very polite. It seems that the IATO, both a hotel and a time-share, has ongoing issues with ensuring reservations. Perhaps the time-share owners' bookings take precedence over the standard reservations? Who knows, but I doubt that I would book again with confidence unless the room didn't matter.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanPierson, Assistant General Manager at Inn at the Opera, responded to this review, April 14, 2010
I spoke with guest via email and apologized for what was our error. Unfortunately, things like this do happen, but we try to minimize these kind of mistakes to asure our returning and future guests that it will not happen to them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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587 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Monterey, California
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 1, 2010

We had made a reservation weeks ahead, and arrived at 5:30 pm, with a dinner reservation also in the hotel, and an 8:00 pm concert at nearby Herbst Theatre. We were told that no room was available due to "maintenance issues". The hotel appears to be under new management (Shell Vacations - are they operating it as a timeshare?), and the desk clerk was unapologetic, regarding a room at a sister hotel in another part of town as a perfect alternative, even though there was an annotation on our reservation (which she showed me) that one of our party was handicapped.

Before posting any review, I called the manager and left voicemail on his personal line, but I have received no reply, so reluctantly have to file this report. Previously we had enjoyed staying at this hotel close to concert halls and opera, but in future we shall stay further away at a hotel we can trust. Unfortunately we had not read the TripAdvisor review of a similar occurrence the month before.

Stayed March 2010, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 27, 2010

Stayed here March 2010. We got what we thought was a great deal for the "Ballet Package" at $109 per night. The reality is that we should have told the staff that the room was just too small for our enjoyment and upgraded to a larger room (my own fault for cheaping out).

Overall the place was clean and the staff was very helpful. We did not think that the location was as convenient for us as we would have liked. We were here in March and the temperature in the room was fine, however, there was no air conditioning in our room. This could be a problem in the warmer months.

Bottom line is that we got what we paid for and I would not recommend booking a "Ballet" room. For an extra $50 per night, our stay would have been much more enjoyable.

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gualala CA
1 review
4 of 5 stars Reviewed March 2, 2010

We chose this hotel for its location which was less than a block from the music venues such as Davies Symphony hall but also within a few blocks of the Orpheum and we had tickets for Wicked. It provided a comfortable and quite charming, upscale experience and we look forward to returning. They provide every attention to detail. It is an older boutique hotel in the European tradition so the rooms are small but we were upgraded on arrival and were quite comfortable. The rooms are suites with a seating and mini kitchen arrangement off of the bedroom. We had dinner in their Ovations restaurant which was quiet, elegant and romantic. The food was excellent and prices reasonable. That night they had a vocalist and pianist providing soft background music as we dined. A nice breakfast is provided guests in the same room. We are attending the ballet in May and can't wait to return to this charming hotel.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisonburg, Virginia
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 22, 2010

From the moment we checked in, we were delighted with this hotel; it far surpassed our imagining. The staff members are capable, competent, well-informed and care about the guests. The decor is understated elegance accented with paintings and drawings featuring stringed instruments and scenes from operas. Our spacious Opera suite was perfect for the two of us; music was playing in the background since the radio was already tuned to a classical station. Beds are very comfortable and the suite was cleaned daily even though we were timeshare exchangers. Apples and freshly baked cookies greeted us every afternoon when we returned from exploring San Francisco neighborhoods. The complimentary Continental Plus breakfast is a great way to start the day.

The ballet and symphony halls are one block away.

We found the public transportation very convenient: bus stops are only half a block away and vintage streetcar, trolley car and BART stops are three blocks away. The cable cars are only a few blocks away by bus. 1- 3- or 7-day MUNI passes are economical and quickly more than pay for themselves. Also, this area of San Francisco is very flat so it's easy to walk around.

Ovation restaurant right in the hotel serves delicious meals beautifully served in a lovely, romantic atmosphere. In the background is live gentle jazz. Other restaurants are nearby within easy walking distance, but we were so enchanted by Ovation that we didn't try them.

The business center is minimal, but it does permit one to check email and surf the web and it is free.

We will definitely return to Inn at the Opera when we are in San Francisco.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marin County, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 20, 2010

We made a reservation a month in advance for a romantic Valentine's weekend. When we arrived they told us they had no room for us. They acknowledged they had our phone number but had not called us. They said they had found us a room at a hotel withwhich we were familiar which was not acceptable. (It was in a a very unsafe part of town)
Management was rude and uncaring. Our weekend was ruined . We will never attempt to stay there again nor at any of Shellgame (or whatever) Vacation partners nor will be patronize their restaurants. We will recommend against all of the above to all of our friends. Incidently, we visit San Francisco frequently but I am sure that is not of concern to them. They had the nerve to solicit this review!

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
5 of 5 stars Reviewed February 18, 2010

Loved the hotel. Very classic. Very different. Staff was great. Lots of character.

Stayed February 2007, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at the Opera

Address: 333 Fulton Street, San Francisco, CA 94102-4423
Phone Number:
Location: United States > California > San Francisco > Civic Center
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#21 Best Value Hotel in San Francisco
#37 Green Hotel in San Francisco
#39 Romantic Hotel in San Francisco
#59 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Inn at the Opera 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
The Inn at the Opera is located in the heart of San Francisco features a prime location and a luxurious, French-style ambiance where performing arts lovers and artists converge. Relax in elegantly appointed suites that are tastefully decorated with antique European furnishings, high speed Internet access, lovely plush robes in all rooms and daily continental breakfast. Located just steps away from the city's Civic Center, the San Francisco War Memorial Opera House, the California Supreme Court, and Louise M. Davies Symphony Hall, the Inn at the Opera is your gateway to all the finest cultural activities San Francisco has to offer. ... more   less 
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Also Known As:
Inn At The Opera Hotel San Francisco
Hotel At The Opera
At The Opera Hotel

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