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“Could not get used to the entrance!” 4 of 5 stars
Review of Four Seasons Hotel San Francisco

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Four Seasons Hotel San Francisco
5.0 of 5 Hotel   |   757 Market Street, San Francisco, CA 94103 (Downtown)   |  
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Ranked #13 of 235 Hotels in San Francisco
dublin
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
“Could not get used to the entrance!”
4 of 5 stars Reviewed November 10, 2012

We stayed here for 3 nights after the long flight from London. We had a very nice suite where the teenager had privacy without being alone. It was a great place to get over our jet lag, comfy beds, luxury and quiet.
However I could not get having to get two lifts to get to our room and reception being on the 4th or 5th floor. It confused me every time.
We liked the tea and coffee in the morning in the lobby, I found the concierge helpful but not very patient, maybe it was the jet lag! Location is good for shopping and probably for business.
The gym is a huge big local gym which the hotel guests have access to, we found it a little intimidating, However massages very good.
In summary,this was a good start to out California adventure!

Room Tip: The suites are a good size for travelling with children/teens
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this review, November 12, 2012
"Thank you for taking the time and writing about your recent experience with us here in San Francisco. We are excited to hear that you had a great time with us and hope that we will be able to welcome you back in the near future. I am happy to hear the entire family got the Best Coast Adventure off to a great start; despite having a lobby on the fifth floor!" Doug Housley
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864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Dubai, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 9, 2012

From start to finish the service and our stay at Four Seasons SF has been phenomenal and nothing less than 5 star! On every level, service, room size and comfort, concierge, dining, amenities etc etc, we cannot have been more pleased during our 3 night stay. We opted for an executive suite with a toddler in tow and loved the amount of space that the room had. There was even a kid's size bathrobe waiting in the closet. Nice touch! Location is great with plenty of shops, chemist, banks/ATMs and dining options galore. Our check in coincided with the SF Giants parade and so the streets were blocked off and concierge did a great job of directing our taxi driver and us when we got stuck and even greeted us by name upon arrival .. we felt truly special and like top guests. Although it is on the pricey side, if you want luxury and top class service, there is really no other choice but Four Seasons SF! It's a no brainer in our opinion and we enjoy staying in luxury hotels and this is definitely one of the best. It made the final leg of our SF trip extremely enjoyable and felt like home away from home.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this review, November 12, 2012
"Thank you very much for your detailed comments about your recent stay. We appreciate your feedback as this is the best gauge by which we can measure our success and make changes where necessary and appropriate. We will certainly share your insights with the entire team and hope that we will have the opportunity to welcome you back soon. It was very fortunate that you were in town the World Series Champion SF Giants celebration! It was quite the spectacle. GO GIANTS!!”
Doug Housley
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New York, New York, United States
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012

Always a winner. Not cheap but does not disappoint. Great bar and breakfast was good too. Having the awesome gym is nice too. Rooms far better than slightly cheaper luxury brands and front desk and concierge very good.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this review, November 12, 2012
"Thank you for taking the time and writing about your recent experience with us here in San Francisco. We are excited to hear that you had a great time with us and hope that we will be able to welcome you back in the near future. I will be sure to share your feedback with our Front Desk and Concierge staff; they always strive to please our guests!" Doug Housley
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brea
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is our second time staying here. You wouldn't even know it was located in the building. You take an elevator up to the hotel. The rooms are very comfortable with the usual Four Seasons flair. It's the service that makes the difference. They are there to help you with whatever you need! The food although on the pricey side is excellent!

Room Tip: Stayed on the back side of Market st. Quieter than being on Market
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this review, November 6, 2012
"Thank you for taking the time and writing about your recent experience with us here in San Francisco. We are excited to hear that you had a great time with us and hope that we will be able to welcome you back in the near future. It sounds like you are a fan of Four Seasons!" Doug Housley
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Rancho Cordova, California
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 5, 2012

When we checked in we had to call and find the parking garage, as it is tucked in an alley behind the hotel. When we reached the front desk we were greeted by name and it was impeccable service from then on. The rooms are appointed with great amenities and coming back after a long night to the turn down service was wonderful. Good location, great city views and superb staff! Wish it had been more than a single nights stay.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this review, November 6, 2012
"Thank you very much for your detailed comments about your recent stay. We appreciate your feedback as this is the best gauge by which we can measure our success and make changes where necessary and appropriate. We will certainly share your insights with the entire team and hope that we will have the opportunity to welcome you back soon, hopefully for longer next time.”
Doug Housley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 4, 2012

We have always had a high regard for Four Seasons Hotels until our stay at the San Francisco hotel. I should say that we are very familiar with the range of 5 star hotel chains that compete with the Four Seasons from business and vacation travel so our disappointment comes with some experience. The room was fine and appropriate for its category except that all the door surfaces were sticky making it feel unclean. Also, charging for Wi-Fi when its free at Starbucks is crazy and insulting (yes i know the Ritz does this too but it is wrong to charge $500+ a night and the charge for Wi-Fi). the business center is very small and any use of the internet beyond 30 mins is also charged. The lounge area was an odd space; in one room a dark bar with the TV blasting, in another room (brighter) we could have a cocktail but forget a quiet conversation as it was filled with families with small childrren running around. The concierge were friendly but left out key pieces of information for example, it is very difficult to get or even order a taxi outside the tourist areas after dinner (so much so that we had to cancel a dinner reservation and change to something on the public transit so we could be sure to find a way back to the hotel). When presented with these experiences, the concierge initially said it was an isolated experience but later (after pressing) acknowledged that taxi service in San Francisco is not as plentiful as other cities....this information would have saved us two evenings of 1 hour + experiences getting taxis.
Finally, the Four Seasons sent us a feedback form so we provided this feedback; 3 weeks later we are still waiting for a reply or even an acknowledgement. So sad to see a chain who really does understand the importance of service miss the mark.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, Front Office Manager at Four Seasons Hotel San Francisco, responded to this review, November 4, 2012
We are sorry to hear that your experience didn't match your expectations of our hotel. Please feel free to contact us if you like to discuss the details of your stay further.” Imke Gahrmann, Assistant Director of Rooms, 415-633-3495
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Pittsburgh, Pennsylvania
Top Contributor
69 reviews 69 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

Arrived at 10am and was greeted by the front desk by name...so customer focused. Room was ready within 30 mins of arriving. Concierge were excellent. Great recommendations and they also managed to secure me a Giants Jersey in 50 minutes of my request. Gym is really nice. Well done Four Seasons!

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this review, November 4, 2012
"Thank you very much for your detailed comments about your recent stay. We appreciate your feedback as this is the best gauge by which we can measure our success and make changes where necessary and appropriate. We will certainly share your insights with the entire team and hope that we will have the opportunity to welcome you back soon...hopefully for another World Series, too!!”
Doug Housley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel San Francisco

Address: 757 Market Street, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Francisco
#7 Luxury Hotel in San Francisco
#7 Business Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#13 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel San Francisco 5*
Number of rooms: 277
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Also Known As:
4 Seasons Hotel San Francisco
Four Seasons San Francisco
San Francisco Four Seasons

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