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“Very impressive reception area” 4 of 5 stars
Review of Omni San Francisco Hotel

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Omni San Francisco Hotel
4.5 of 5 Hotel   |   500 California Street, San Francisco, CA 94104 (Financial District)   |  
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Ranked #2 of 233 Hotels in San Francisco
Certificate of Excellence 2014
Vancouver, Canada
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
“Very impressive reception area”
4 of 5 stars Reviewed April 6, 2013

Rooms are nice too. Bed a bit soft for me. Location is in the Financial District, 10 minutes by foot away from the Times Square area. Wifi is effective and free by signing up to their loyalty program (no cost, and it is shared across the different brands of the Global Hotel Alliance, including very nice properties in Asia under the Anantara name).

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,164 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Santa Barbara, California
Top Contributor
82 reviews 82 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 5, 2013

My wife and I love San Francisco but we love it even more since we started staying at the Omni San Francisco. Heading back up there for my third stay at the end of this month and we are already planning a fourth stay for May. The front desk staff, the doormen, the bellman, the concierges, the housekeeping staff, all charming, dedicated, extremely helpful and seem to also love the hotel. The location is fantastic, the bar, the restaurant, room service are all excellent. If I had one complaint it would be that we can't get there often enough!

Room Tip: We love room 1430 and you can bring your little doggie!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 4, 2013

Everything was awesome at this hotel. Nothing I'd change! I'm hard to please and this sets a very high standard. Champagne at checkin and wonderful (free) Starbucks in the morning. Love this hotel and will stay again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calabasas, California
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 4, 2013

Hard to top this place. I travel regularly for business to SF and there is no hotel equal to this (this includes my stay at the much more upscale and expensive Mandarin Oriental).

For starters, the location is ideal for business travelers (it's in the financial district) and vacationers (stayed with the family here). It's just a few steps away from Chinatown and the cable car stops right outside the hotel.

The hotel is stately but warm. The rooms comfortable, well-appointed, reasonably spacious, updated and clean.

What makes this hotel is the service. I have double digit stays here and am still awaiting my first unsatisfactory service experience. To the contrary, I am consistently wowed by the excellent service. Everyone from the doormen to the front desk personnel to the concierge to the cleaning personnel are genuinely friendly. It renews my faith that good customer service and well-run businesses are not dead!

I even had one trip where the people in the room next to me clearly had too much to drink and were quite loud at midnight during the week. Noise levels are usually excellent here, so I had to call down and ask them to stop by the neighboring room and ask them to quiet down. That was done in minutes. To top it off, the hotel sent me a personal note the following week apologizing. Apologizing for events outside the hotel's control stands in contrast to many hotels that seem irritated to fix things within their control.

Stay here. You won't regret it.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Top Contributor
152 reviews 152 reviews
36 hotel reviews
Reviews in 48 cities Reviews in 48 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 2, 2013

Lovely hotel, room was very nice, well-equipped and the staff most helpful. The location is fantastic too. Only down-side for us was that our request for an upper floor could not be met and we were 2 floors up from the trams running right outside. We are not overly sensitive but the noise level was incredible, waking up to the screech of the tramlines was not pleasant.

Room Tip: Higher floor is a must!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Denver, Colorado
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 2, 2013

This was our first visit to the Omni and we were very happy with our choice to stay at this hotel. The location is excellent: walking distance to the Ferry Building, Chinatown and North Shore. The hotel is on the California cable car line, but do be aware that the cable cars are so full it is very, very difficult to get a ride. We saw many, many people being refused rides on several cars in a row - definitely frustrating. (But, of course, not the hotels fault. Just an observation for others visiting the city.) Our rooms were clean and the beds comfortable. The hotel staff excellent, all very courteous and helpful. We would definitely stay at this hotel again!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 1, 2013

First visit to San Francisco and ditto for this hotel chain and neither disappointed. This was a 4 night wedding anniversary break, yep a long way to go for such a short stay, but well worth it. This hotel certainly has the wow factor with its marble reception and chandeliers. The staff couldn't have been more friendly or efficient, and we were quickly checked in and directed to our room on the fourth floor. Our room had everything you'd expect from a hotel of this standing and couldn't be faulted for cleanliness, space or the king size bed which was so very comfortable and one you could easily get lost in. Plenty of storage and hanging space in the cupboard which also contained an easy to use security safe. The bathroom was a great size with a good shower and all the usual complimentary shower gel/creams etc. There was a decent magnifying mirror and hairdryer .. which, in my opinion, are musts when you are away from home.

This hotel has a great location and walking distance of the Ferry Building, China Town and the Italian District. Its situated near the bottom of California Street which is served by the cable cars ... you can buy a day ticket for 14 dollars which entitles you to unlimited rides on the cars and can be used on any of the light railway and busses ... just show the ticket to the driver as you get on. For longer stays you can buy 3 or 7 day passes which are exceptionally cheap. Visiting Alcatraz then book online, we did before we left the UK as its almost impossible to get a ticket at short notice and this is a trip you MUST NOT MISS. Comfortable shoes are essential as the surfaces are a bit uneven .. a fascinating visit ... as I'm sure you will find out! I'd recommend you try the big bus tour as its a fantastic way to see the city .. you just hop on or off at any of the scheduled stops. The bus takes you across the Golden Gate Bridge .. and there's the opportunity to walk back and re-join the tour ... well worth the effort.

In conclusion we would definitely recommend the OMNI Hotel to anyone travelling to San Francisco ... you will not be disappointed.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni San Francisco Hotel

Address: 500 California Street, San Francisco, CA 94104
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#1 Luxury Hotel in San Francisco
#1 Business Hotel in San Francisco
#2 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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