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“Good location, service: pleasant stay” 4 of 5 stars
Review of Omni San Francisco Hotel

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Omni San Francisco Hotel
4.5 of 5 Hotel   |   500 California Street, San Francisco, CA 94104 (Financial District)   |  
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Ranked #2 of 233 Hotels in San Francisco
Certificate of Excellence 2014
NY/London
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
“Good location, service: pleasant stay”
4 of 5 stars Reviewed December 28, 2012

I stayed here for 3 nights over Christmas and has a pleasant stay. I have a deluxe king which was large for a city hotel room and very comfortable. The bathroom was fairly large with all if the amenities you would need. I joined the select guest programme for free and got free wifi, morning tea/coffee, free water and a turndown service among other things I didn't get the chance to try. Odd that the turndown service is not a given for all guests for this quality of hotel. I order room service twice and the food was very good.

The staff were all very friendly and helpful. The lobby was beautifully decorated for the holidays and they had free gingerbread and fruit which is an added touch. The location worked for me as it was very close to the location if a wedding I was attending. Walking distance to shops on Market street and around Union sq.

I would recommend this hotel for the location, comfy rooms, value for money, service and staff.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,228 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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Red Bluff, California
Top Contributor
100 reviews 100 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 28, 2012

From the moment the doors are held open by a team of kind and interesting people welcoming you to the flower arrangements everywhere, but especially under the chandelier in the center of the lobby....real flowers that are so beautifully arranged (and changed often) that it takes your breath away. I felt as though we were in a cocoon of understated excellence. One receives an email making certain there is nothing more they can do before you arrive for your stay and checking in can be done online with just a formality at the desk (also excellent staff). A perfect location within walking distance of everything - and on the California Cable Car Line (you can buy a pass for 1 to 3 days for Muni and Cable Car for unlimited rides).

Room Tip: Interior and upper Rooms are the quietest ~
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chico, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 27, 2012

We recently spent Christmas Eve at the Omni.
The staff and hotel were wonderful.

Two negatives, we went to the in house restaurant for breakfast 2 minutes after the closing time, and when we asked the gentlemen if we could have breakfast, he said no we closed 2 minutes ago.

This young man needs to be better trained.

We also requested a quiet room with a view and were given a room on the 3rd floor overlooking the entrance at the end of the hall. This was disappointing.

Since the dining room was booked, we went to Ozumo's and had a nice dinner, totaling $700 for my wife, her mother and myself, so money was not the issue.

We will still come back since everything else was great.

Room Tip: I do not know which rooms are better only that if you ask for a nice room, they put you in a less th...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sacramento, California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 27, 2012

We stayed one night, Christmas night, at this hotel. The valet parker took our car to a parking place--which cost $60 for 24 hours!--just too much! If you could get here by BART, bus, shuttle, or taxi you would be better off!! Once inside, the lobby was decorated beautifully for the holidays. The check-in-and-out staff was extremely helpful, offering a map showing places to eat and how to return to the freeway. The room was mostly quiet, with a minimal view. The pluses were its large size, cleanliness, outstanding bathroom filled with little useful "treats," comfortable beds, numerous snacks to eat (for a fee), and free morning newspaper. The hotel was within walking distance of the financial district and Chinatown.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2012

Staying at this hotel was one of the highlights of my trip, everything about it was amazing!

Considering the price of the hotel which was very reasonable and the location you really could not go wrong. The staff were very friendly and extremely helpful, especially the door man who I left quite a big tip and a huge thank you before I left. The rooms were clean and it was great value for money, if you ever go to San Fran this hotel is a must!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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minneapolis, mn
Top Contributor
212 reviews 212 reviews
62 hotel reviews
Reviews in 78 cities Reviews in 78 cities
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed December 22, 2012

The SF Omni is well situated, walking distance to the Ferry Building, ChinaTown, and all Financial District locations. The lobby and room were well maintained and spacious for an urban, older property. The cable cars run outside the door, and bus service on Market Street is a reasonable walk. Omni hotel club users do benefit from free daily morning room service beverage (no coffee pots in rooms) and free newspapers and bottled water. The staff was very friendly and gracious. We enjoyed being away from the tourist vibe around Union Square, yet within a reasonable walk to most SF attractions. Very safe, very pleasant. A classic. Rates are highly variable!!! Restaurant is very expensive and had a business/expense account vibe. We did not eat there.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Top Contributor
85 reviews 85 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 22, 2012

From arrival to all the little details...the staff is well trained and friendly. Even the housekeeper was super friendly. That tells me that there is training and the staff actually enjoy their jobs.
The Nespresso coffee machine was a nice touch. The fitness facilities are newer and pretty run of the mill ...but nice. The thing that makes this hotel...is the service. I don't remember mentioning that it was a special occasion..but Yulia sent us champagne and chocolate strawberries. The kind of attention to detail is similar to the 5 star hotels I have stayed in.
Another item is the cleanliness of the room. During our stay it was impeccable.

Room Tip: Higher floors give you some city views.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni San Francisco Hotel

Address: 500 California Street, San Francisco, CA 94104
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Business Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#2 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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