The hotel is in amazingly clean, customer service is excellent and the location can't be beat. You are far enough away from Union Square that you don't get the huge crowds and all the street noise, but is only minutes to walk there. The rooms were spacious, beds comfortable and very quiet (could not hear anything in the hallway or from adjacent rooms and very little street noise). There is a cable car stop right by the hotel, but we never used it. There are also amazing diners and restaurants very close to the hotel (Scala's Bistro was our favorite and recommended by the hotel staff - they had the best french fries we have ever had!! And the pizza at Uncle Vito's was fantastic too!). We will definitely stay here again when we come back to SF.