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“My go to hotel in SF...” 5 of 5 stars
Review of The Orchard Hotel

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The Orchard Hotel
3.5 of 5 Hotel   |   665 Bush Street, San Francisco, CA 94108 (Downtown)   |  
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Ranked #8 of 235 Hotels in San Francisco
GreenLeadersGold level
Fair Oaks, CA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“My go to hotel in SF...”
5 of 5 stars Reviewed January 27, 2014

I have hesitated to write this as the secret will get out about The Orchard, but I realize that it is far different than when it opened 13 years ago and one got wine and cheese upon arriving and a free European style breakfast with each room, but since most people have discovered The Orchard by now, I will tell you that this is my "go to place" in The City (please NO Frisco stuff) when I come over from Sacramento. I have probably stayed here 35 times over the years and it is always rock solid for various reasons:

1. The service is always great and the same smiling doorman has been there since I arrived 13 years ago giving impeccable service.
2. The rates are lower at off times which is a bonus when coming over for a few days.
3. The rooms are always quiet and you must realize about SF, that all those old boutique hotels cannot claim that as they never upgrade the windows and it is noisy around Union Square.
4. The always honor my room requests and the chocolate upon arrival is a nice treat.
5. The stay and park offer is the best deal.
6. You will be above the fray of Union Square but right next to it to have some fun. The walk up the hill will do you good and if you must ride the Cable Cars, the stop is at the corner and it beats waiting at Market Street.
7. The doormen will always chase me down a cab amazingly fast.
8. The beds are so comfy and the bathroom is well stocked and just what is needed after a long day..the rooms are also spotless.
8. They are environmentally friendly
9. The front desk staff is always courteous and you have a PC and newspapers if you need it.
10. If you love to dance it is close enough to head up the Top of the Mark by foot for a view and twirling your mate around to some good sounds.

So, I have stayed all over town for business and pleasure and you cannot beat the Orchard....take it from a quasi-local!

Some tips...If you do not get the parking rate, just park your car in the Sutter-Stockton Garage 100 paces down Bush and save a few bucks. For breakfast or lunch head down to Cafe De La Presse and you won't be disappointed and if you must eat Chinese the real Chinese cooking is in the Richmond NOT in Chinatown down the block!

Enjoy...and since it was my GF's first visit to the Orchard, thank you for a nice weekend, she loved it!

Room Tip: All the rooms are quiet but you might get a tad of noise if your room faces Bush so just ask for one...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 29, 2014
First of all, thank you very much for your years of loyalty. We value return guest. We have so many guests, like yourself that return time and time again. The more you visit, the better we get to know you and what you like. They soon become part of the Orchard family, which when you are traveling, you long for the feeling of “home”. It makes all of us proud to work here and strive for customer satisfaction. We appreciate ever so much your compliments regarding the hotel and the staff. Please rest assured, we will share them with the entire team here. Reading your review is like music to our ears. It also makes us feel that we have accomplished what we set out to do, the promise to our guests with a consistent and exceptional experience. We are thrilled to hear we have not disappointed you ever all this year. And equally excited to hear that The Orchard Hotel is your go to hotel in San Francisco….Once again, we value your patronage and please come back soon.
Regards,
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,116 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Limerick
Top Contributor
125 reviews 125 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed January 25, 2014

This was our 1st visit to San Francisco & on arrival we loved both this Hotel and its location. Only minutes walk from Union Sq - shops, bars, restaurants etc.. The Hotel itself is really fabulous. We found the staff amazing - friendly, helpful & always a smile/joke. We had breakfast included & tried a variety of dishes which were each as delicious as the next. I loved the wonderful airy & light dining room. Our Suite was incredible, overlooking the street we had a great view of San Fran, the cable car passed just below us & even though noisy during the day it didn't disturb us at night. We slept great! The suite was decorated beautifully, really comfortable with lots of space for everything... inc a Safe. Turn down service is really welcome after a long day sightseeing. Coming back to a warmly lit room with chocolates on the pillow a treat :) we had a separate sitting room & kitchenette area that allowed us to have a night in with amazing Pizza from just across the stress ( def a must if your visiting) we tried out a few restaurants along Belden Alley, just walk down Bush & take a left onto Kearney, Belden Alley is across the street on right.. lots of delicious food with plenty of variety. The Sights - We got a 3 day pass for $22 in Walgreens (on your right going down to Union SQ) that included Bus/Train/Cable cars.. we got to see all the sights using this. We found lots of interesting sights walking the streets ourselves as the city is laid out in grids & very easy to find your way. If you like to get tours just go to the tourist kiosk in Union SQ. The Hotel is uphill from Union SQ but only 1 really steep hill to climb.. BOY were we glad when we got to the Orchard, its another 3 steep hills up to Nob Hill.. When you're out walking most of the day having a hotel only a short climb back after dinner is a winner! Every part of our stay at the Orchard was truly amazing, we would most definitely recommend it & have already to our friends. When we return to SF we will stay here again. All the environmentally friendly products are incredible & everything spotless.. We chose this Hotel partly due to its Environmentally Friendly - Green ethos & our expectations were exceeded. We were amazed at how they had thought of everything from a Green perspective...even the biro's were made of cardboard, wood & only the part holding the nib & the ink was plastic. The water supplied was in plastic made from plant oils & biodegradable. All the toiletries were amazing & event the coffee/Tea was green. This is a real eye opener to every hotel.... IT CAN BE DONE and done amazingly... Well done to the Orchard..This Hotel is really amazing.. Can't fault a thing! Our thanks to all the Staff at the Orchard for making our trip truly amazing :)

Room Tip: We had suite 701... fabulous in every way, views, comfort, space & sleep quality.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 26, 2014
Your first visit to San Francisco! Well, we are certainly honored that you have chosen to stay with us on your first voyage to the city. We are happy to hear that you have liked our tastefully appointed guest suite; and found it clean, spacious and comfortable. Downtown is so much fun. As you have mentioned, our location is just super! You have everything quintessential San Francisco in any direction once you stop out of the hotel doors. Appreciate your kind words regarding our staff. Guest service is one of our very best qualities. We focus on meeting our guest needs and our goals is your positive experience. Thank your so much for your recognition on our efforts as an eco-friendly hotel. It’s our mission to devote ourselves to creating an environmentally safe accommodation for our guests. Glad to hear that you have taken advantage of our promoted bed & breakfast package, and you have enjoyed the breakfast at our restaurant. We appreciate ever so much of your high recommendation. Yet , to hear that you will be staying with us again makes us even more grateful. We loved return guest and look forward to welcoming you back soon.
Regards
Collins Chu
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 24, 2014 via mobile

Where to start... The orchard hotel was such a pleasant surprise. Clean and spacious rooms with an unparalleled service team.
The hotel was in a great location - from which we walked to ferry building, fishermans warf, Hayes street, golden gate park and haight and Ashbury with ease.
Pound for pound, the best hotel in the area.
Such a pleasant stay!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 26, 2014
Thank you kindly for the great review. Perfection is definitely what we strive for. We are beyond pleased to hear that you have a pleasant stay with us. You also felt our room lived up to your expectations. Appreciate your kind words about our staff; they really are a special team. Caring, sincere and always willing to help guest in any way that they could manage. You certainly said it best with our location. You can’t beat where we are positioned downtown. Thanks again and look forward to welcoming you back soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ukiah, California
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 24, 2014

I would definitely stay here again. It was a little more than I wanted to pay but the staff was absolutely wonderful and did everything to make my stay perfect. The bed and room was very comfortable and a nice huge walk in shower. Great location as well!

  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 26, 2014
We appreciate very much of the kind comments. We are thrilled to know that you have enjoyed your stay with us. Despite your saying that our rate was slightly off your range, you still concluded that it was indeed value worth; our overall service and amenities have met and even exceeded your expectation. Our convenient location also made your stay a perfect one. Thank you again for your time doing this. We look forward to seeing you again very soon in future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
85 reviews 85 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed January 20, 2014

I've stayed at the Orchard several times in the past years. I still like the hotel and got an excellent rate for my stay, but I'd have to say the hotel fell short in several areas. Everyone is very friendly, but lobby staff gave me wrong information to most of my questions about San Francisco. Fortunately, I doubled checked online and got accurate information on Google and TripAdvisor. I had no maid service at all one day during a 4-night stay. I complained and never did get a satisfactory explanation or an apology. What I got instead was a comment card to fill out! Also, the hotel does not offer PBS on their selection of cable TV channels. Pluses are location and quiet. Still much better than average but not as nice a place as before.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 21, 2014
We appreciate your comments of your recent stay at our hotel. We valued returned guests. They are like members of our extended family they comeback so often like you. At the Orchard Hotel, exceptional guest service is the foundation of our promise to our guests; we strive to provide every guest a consistent and exceptional experience. It has appeared that we fell short of your expectations and our goal during your stay. Please rest assured we have taken your comments very seriously to heart; all the issues are addressed to the concerned departments and personnel for their immediate attentions for improvements. On your next trip in town, I invite you to contact me directly in making the room reservation. I will personally assure you of a pleasant and enjoyable stay with us. Once again, we value your patronage. We look forward to having the opportunity to serve you again in the nearest future, and your experience of true Orchard Hotel in time.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 20, 2014

The Orchard Hotel was our first stop on our 3 week road trip in the USA. Turns out it was the best. We found the rooms to be clean, quiet, spacious and very comfortable - especially the bed. The rooms had quite a luxurious feel, bit came at a very reasonable price for a hotel so central. Having easy access to the Cable Car, Trolleys and Buses, the location was convenient to all of the things we were wanting to see. We ate at a few restaurants near the hotel - the Mexican one around the corner was particularly good value. We'd love to visit San Francisco again, and if we did, we would certainly stay at the Orchard Hotel.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 21, 2014
Thank you ever so much for the review. We are so happy to hear that your 3 week road trip in USA was a success. San Francisco is such a great city to choose to start the tour. We are also thrilled our hotel was a part of that positive experience. We couldn't have said it better ourselves. Our location as you mentioned, simple cannot be beat with easy access to all kind of activities and sightseeing. We are pleased that you have enjoyed our room and found it quiet, spacious and comfortable. Yet , to hear you will certainly stay with us again makes us even more grateful. We look forward to seeing you soon on your next visit to the city.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

Friendly staff, rooms well sized and great location. People from reservation made a mistake and booked us one room knowing that we were five (two adults, three kids). When we got there we were informed that maximum occupancy was four, but the offered us a second room for half the price. It was not what we wanted, because we have small children, but ended up fine.

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 16, 2014
Thank you for taking the time to write the review. We are terribly sorry for the mistake that have made at time of your reservation. Please accept our sincere apology for all the inconveniences caused you. We are happy to hear that we were able to resolve the issue at your satisfaction. We are pleased to hear that you have liked our location; and you also felt our room and services lived up to your expectation. We value very much of your patronage. We look forward to having the opportunity to serve you again in the soonest future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Orchard Hotel

Address: 665 Bush Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Romantic Hotel in San Francisco
#7 Green Hotel in San Francisco
#10 Business Hotel in San Francisco
#10 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Orchard Hotel 3.5*
Number of rooms: 105
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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