This hotel has the basics covered very well. Rooms were new, clean, spacious, quiet and very comfortable. There were six different kinds of pillows to ensure the pickiest sleeper (me) had the perfect one. The bathroom vanity had lots of space for my toiletries which I don't always find in a city hotel. I only ate breakfast at the hotel once (food too salty but coffee was amazing) as Sears Diner (best breaki in San Fran) is around the corner as are many great restaurants. The on-site exercise room is small and uninspiring - use the off-site one for a fee. The staff were friendly and sweet and actually kind! Each of my 4 days started with 3 or 4 different staff members wishing me a happy day. The Orchard is a steep uphill block from Union Square - something to keep in mind if you have mobility issues.
I have stayed at the Fairmont, Four Seasons and Westin St Francis (among others) and they are fine if you want a grand/posh experience. If, however, you are in San Francisco for San Francisco and not your hotel, the Orchard is perfect. I will be staying at the Orchard every time now.

A great hotel, lovely rooms and the bed was the best i think ive ever slept in.

Only problem were some of the staff. 4 of us stayed who are all mid 20s and we seemed to be treated as unwanted. After a horrible time trying to check in (we were all coming at different times, and one of us having to wait 10 hours before being aloud in the room), we then seemed to be ignored and treated pretty badly, but most of the other guests were always greeted very warmly.

This didnt bother us too much but we paid the same money as everyone else and were treated differently.

But apart from that a lovely hotel

We stayed here with our fourteen year-old granddaughter for five nights in early July. We had a king suite that was ideal for us since we all had our own space. The entire hotel staff was attentive including the desk people heating a "Hot Pocket" for our granddaughter each morning in the employee lounge. (I would suggest a microwave in the room or at least one in public space.)
The hotel was clean as a pin, quiet (9th floor), well located and fully met our expectations. We would definitely stay again.

We chose the Orchard Hotel for our 3 night stay in San Francisco based on the Trip Advisor reviews and we weren't disappointed.

The hotel is a great base for visiting the city as it is only a couple of blocks back from Union Square in the direction of Fisherman's Warf. It is well maintained with helpful staff and good sized bed & bathrooms.

We would definitely recommend this hotel for a city break to San Francisco and will stay here again.