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The Orchard Hotel: Traveler Reviews

3.5 of 5
665 Bush Street, San Francisco, CA 94108 (Downtown)
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10% off room rate
The Orchard Hotel
Ranked #16 of 235 hotels in San Francisco
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1,655 reviews from our community

Traveler rating
    1,033
    490
    92
    26
    14
See reviews for
Families
144
 
Couples
693
 
Solo
124
 
Business
242
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Charlotte, N.C.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Great Find”
5 of 5 stars Reviewed March 6, 2013

Went to Napa for the week but enjoyed one night in SF at this lovely hotel. Everything you need in a city hotel -- great location, great price, wonderful bed and linens, huge bathroom. The staff is friendly and gracious. Special shout-out to Mason at the front door!

Stayed March 2013, traveled with friends
Was this review helpful? Yes 3
Ask PJPCharlotte about The Orchard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review
March 10, 2013
Thank you so much for kind review, we truly value your input and I will make sure to pass the message on to Mason. I’m glad the hotel met your requirements before your Napa getaway; I hope you enjoyed yourself up north. All of us here at the Orchard Hotel are thrilled you enjoyed your stay and look forward to your next visit.

Cheers
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lightmoment
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Great Service, Great Location, Reasonable Price”
5 of 5 stars Reviewed March 5, 2013

I travel to San Francisco periodically for business and this is my new favorite place. It's just off Union Square, but more reasonably priced. It's clean, well appointed and the service is great. The hotel restaurant is in the process of new management...and we didn't bother with it at all. Breakfast room service was good, but the local restaurants were much more interesting for lunch and dinner.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask lightm0ment about The Orchard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review
March 9, 2013
Excellent! I am so happy to hear that the Orchard Hotel is your new home away from home. I can’t wait to share your review with the rest of our team; we truly appreciate your feedback. We are actually just waiting for an exciting revamped menu, which should be coming soon. We look forward to your next visit, thank you for the amazing review.

Sincerely
Quinn McEntee
Front Office Manager
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california
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great location!”
4 of 5 stars Reviewed March 4, 2013

The Orchard is in a great location between Nob Hill and Union Square. The front desk staff was very friendly and professional. I found this hotel on Trip Advisor and they happened to have a discounted rate ($127) since I booked just a few days before Our Saturday arrival. Valet parking was $46 including tax but had fast service with in-and-out privileges.

I took one point off the cleanliness only because when we arrived at 2pm the room smelled pretty heavily of air freshner which always makes me leery of some kind of cover-up... And also it seemed to go against the "green" designation , but it was definitely clean.
Super comfy bed. Old TV with no channel guide. The expected crazy expensive mini fridge items. Very roomy bathroom, although ours was an ADA accessible room, so not sure if they are all that big. The room was pretty small as is the norm for city properties.

I would definitely recommend this hotel and will stay here again when the opportunity comes up.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Laura H for San Francisco
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review
March 9, 2013
We are so excited you enjoined your recent stay at the Orchard Hotel. Although I am thrilled you found our accommodations to your liking, I am so sorry about the lingering smell in your room. I assure you we only use green seal certified cleaning products. I am also very pleased to announce we will be updating all our rooms in April with brand new flat screen televisions.

Thank you for writing a very kind review and we look forward to your next visit.

Kind regards
Quinn McEntee
Front Office Manager
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Seattle, Washington
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“A little out of the way”
3 of 5 stars Reviewed March 1, 2013

The hotel is a little out of the way but not a bad option when everything else is sold out or over-priced. It was a little challenging to find on foot the first time walking up on Stockton but then I realized I needed to take the stairs to the overpass above to get to Bush.
The staff were friendly and the room was spacious and clean.

There are not taxi's readily available, so unlike other SF hotels, you have to give yourself 5-10 minutes extra for them to call a taxi over for you.

If you like something in a more neighborhoody feel that is still within walking distance of everything, this is your hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by debdex66 for San Francisco
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review
March 2, 2013
Thank you so much for the kind review. I’m so sorry you got mixed up coming to the Hotel; Stockton St. can be tricky if you are unaware of the two different levels. I’m happy you found the accommodations to be clean and spacious, and staff friendly. We would be thrilled to have you stay with us again.

Kind regards
Quinn McEntee
Front Office Manager
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sydney
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Good location, but sadly disappointing”
3 of 5 stars Reviewed February 28, 2013

My wife and I stayed for 5 nights at the hotel enroute further north, and while the location was perfect for access to cable cars and Union Square, and shopping, the failure to provide guests with prior information about the virtual closure of the hotel restaurant for dinner was a distinct disappointment. We had chosen the hotel for the location, and particularly because the weather can be unpredictable in San Francisco, and we wished to have access to a restaurant within the hotel in such an event. A few sandwich-style meals could be purchased but nothing as advertised in the hotel web site. Talking to hotel staff, we were told the reason for the restarurant not opening for full service was because the new menu had not yet been finalised - however this situation had been ongoing we were told for many months.

We also wished to have breakfast served in our room, and we were happy to pay for the additional room service charge (and did), notwithstanding the cost of the breakfast was included in the accommodation charge. There was difficulty in explaining to the hotel staff, and confusion occurred over three days until they finally understood our request, which frankly for a CBD hotel In San Francisco our request should have been a non event.

We can recommend the hotel on the basis of its location, but the restaurant and breakfast issues made us think perhaps we should have booked elsewhere as accommodation in the CBD is competitive.

Room Tip: Request a room on the very upper floors for a quiet stay, perhaps facing away from the street.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by pittjohn for San Francisco
Ask pittjohn about The Orchard Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review
March 2, 2013
Thank you kindly for sharing your experience from your recent stay, we truly appreciate the feedback. Although I’m pleased you found the location convenient, I’m sincerely sorry about the confusion regarding the in room dining. We will happily make the necessary changes to the website; the last thing we want is for our guests to feel miss-lead. We are in the process of making many changes to the restaurant, which is why we are offering a limited menu as of right now. We also have a long list of nearby restaurants that will deliver to the Hotel. As far as the breakfast / room service goes, that should not have been a problem and I will speak with the restaurant manager for further training with staff. Hopefully this experience does not deter you from staying with us again in the future, we would be more than happy to have you return.

Kind regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
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Additional Information about The Orchard Hotel

Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco
Address: 665 Bush Street, San Francisco, CA 94108
Phone Number:
Region: United States > California > San Francisco > Downtown
Amenities:
Fitness Center Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#1 Onsen Hotels in San Francisco
#10 Business Hotels in San Francisco
#13 Family Hotels in San Francisco
#35 Romantic Hotels in San Francisco
Price Range: $$$
Hotel Class:3.5 star (3.5*)
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