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“Great Service, Great Location, Reasonable Price” 5 of 5 stars
Review of The Orchard Hotel

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The Orchard Hotel
3.5 of 5 Hotel   |   665 Bush Street, San Francisco, CA 94108 (Downtown)   |  
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Hotel amenities
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Ranked #8 of 235 Hotels in San Francisco
GreenLeadersGold level
lightmoment
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great Service, Great Location, Reasonable Price”
5 of 5 stars Reviewed March 5, 2013

I travel to San Francisco periodically for business and this is my new favorite place. It's just off Union Square, but more reasonably priced. It's clean, well appointed and the service is great. The hotel restaurant is in the process of new management...and we didn't bother with it at all. Breakfast room service was good, but the local restaurants were much more interesting for lunch and dinner.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review, March 9, 2013
Excellent! I am so happy to hear that the Orchard Hotel is your new home away from home. I can’t wait to share your review with the rest of our team; we truly appreciate your feedback. We are actually just waiting for an exciting revamped menu, which should be coming soon. We look forward to your next visit, thank you for the amazing review.

Sincerely
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,116 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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california
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2013

The Orchard is in a great location between Nob Hill and Union Square. The front desk staff was very friendly and professional. I found this hotel on Trip Advisor and they happened to have a discounted rate ($127) since I booked just a few days before Our Saturday arrival. Valet parking was $46 including tax but had fast service with in-and-out privileges.

I took one point off the cleanliness only because when we arrived at 2pm the room smelled pretty heavily of air freshner which always makes me leery of some kind of cover-up... And also it seemed to go against the "green" designation , but it was definitely clean.
Super comfy bed. Old TV with no channel guide. The expected crazy expensive mini fridge items. Very roomy bathroom, although ours was an ADA accessible room, so not sure if they are all that big. The room was pretty small as is the norm for city properties.

I would definitely recommend this hotel and will stay here again when the opportunity comes up.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review, March 9, 2013
We are so excited you enjoined your recent stay at the Orchard Hotel. Although I am thrilled you found our accommodations to your liking, I am so sorry about the lingering smell in your room. I assure you we only use green seal certified cleaning products. I am also very pleased to announce we will be updating all our rooms in April with brand new flat screen televisions.

Thank you for writing a very kind review and we look forward to your next visit.

Kind regards
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 1, 2013

The hotel is a little out of the way but not a bad option when everything else is sold out or over-priced. It was a little challenging to find on foot the first time walking up on Stockton but then I realized I needed to take the stairs to the overpass above to get to Bush.
The staff were friendly and the room was spacious and clean.

There are not taxi's readily available, so unlike other SF hotels, you have to give yourself 5-10 minutes extra for them to call a taxi over for you.

If you like something in a more neighborhoody feel that is still within walking distance of everything, this is your hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review, March 2, 2013
Thank you so much for the kind review. I’m so sorry you got mixed up coming to the Hotel; Stockton St. can be tricky if you are unaware of the two different levels. I’m happy you found the accommodations to be clean and spacious, and staff friendly. We would be thrilled to have you stay with us again.

Kind regards
Quinn McEntee
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 28, 2013

My wife and I stayed for 5 nights at the hotel enroute further north, and while the location was perfect for access to cable cars and Union Square, and shopping, the failure to provide guests with prior information about the virtual closure of the hotel restaurant for dinner was a distinct disappointment. We had chosen the hotel for the location, and particularly because the weather can be unpredictable in San Francisco, and we wished to have access to a restaurant within the hotel in such an event. A few sandwich-style meals could be purchased but nothing as advertised in the hotel web site. Talking to hotel staff, we were told the reason for the restarurant not opening for full service was because the new menu had not yet been finalised - however this situation had been ongoing we were told for many months.

We also wished to have breakfast served in our room, and we were happy to pay for the additional room service charge (and did), notwithstanding the cost of the breakfast was included in the accommodation charge. There was difficulty in explaining to the hotel staff, and confusion occurred over three days until they finally understood our request, which frankly for a CBD hotel In San Francisco our request should have been a non event.

We can recommend the hotel on the basis of its location, but the restaurant and breakfast issues made us think perhaps we should have booked elsewhere as accommodation in the CBD is competitive.

Room Tip: Request a room on the very upper floors for a quiet stay, perhaps facing away from the street.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review, March 2, 2013
Thank you kindly for sharing your experience from your recent stay, we truly appreciate the feedback. Although I’m pleased you found the location convenient, I’m sincerely sorry about the confusion regarding the in room dining. We will happily make the necessary changes to the website; the last thing we want is for our guests to feel miss-lead. We are in the process of making many changes to the restaurant, which is why we are offering a limited menu as of right now. We also have a long list of nearby restaurants that will deliver to the Hotel. As far as the breakfast / room service goes, that should not have been a problem and I will speak with the restaurant manager for further training with staff. Hopefully this experience does not deter you from staying with us again in the future, we would be more than happy to have you return.

Kind regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed February 26, 2013

We will be back! We came to San Francisco for the ZAP conference for the first time. From the moment we walked in the Orchard Hotel to the time we left, everyone from the door men to the desk staff to the maid service was so friendly and helpful. Our room was immaculate, bathrooms spotless and location, unbelievable. We were in walking distance to great places to eat (the Golden Gate Grill) yum. And Roxanne's cafe's homemade cornbeef hash was to die for. The front desk reccomended a great high end wine shop called the Napa Wine shop. And we felt safe walking at night after dinner. We really enjoyed our total experience. The Orchard Hotel is now our only choice when we come to San Francisco.
Thank you

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review, March 2, 2013
Thank you so much for the amazing review, we are thrilled to be your new home away from away. ZAP fest is always a blast, I hope you had an opportunity to visit the Napa / Sonoma area during your stay. I’m glad you felt safe in the neighborhood and that the front desk agents were able to point you in the right direction for dinner. I can’t wait to share your comments with the rest of the staff and we all look forward to your next visit to San Francisco.

Cheers
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
1 review
5 of 5 stars Reviewed February 26, 2013

Stayed for 5 nights on a stop over on the way back to the UK from being in New Zealand . The staff here, especially Cornell and his colleagues (the doormen) cant do enough for you.

The rooms are spacious, clean and the bed has to be one of the most comfortable beds i have ever slept in (and i can assure you i have sleep in many around the world) with fine bed linen that gave you that Mmmm feeling!

Well located, on Powell and Bush, Tram stop just outside the door that takes you straight to Fisherman's Wharf, China town is just a 2 minute walk away, and Union Square and all its glorious shops is literally a 2 minute walk away too. A great place to stay to explore what is a wonderful city, and i got not a bad bit of advice from anybody in the place, they certainly helped me maximise what i got from what was a great trip.

The Million Dollar question...........would i stay at the Orchard again...........a most definite YES.

Thanks

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinn M, Front Office Manager at The Orchard Hotel, responded to this review, March 2, 2013
Thank you so much for the million dollar review. I look forward to sharing your comments with our staff, especially Cornell and rest of our amazing Concierge team. I’m happy to read how much you enjoyed your room as well as the bedding, both are essential to a good night’s rest. It appears you found the location convenient and I couldn’t agree more. Most areas of interest are in walking distance or it’s extremely easy to jump on public transportation close by.

Thanks again for the review and we hope to see you again soon.

Kind regards
Quinn McEntee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 25, 2013

Nice, modern hotel with spacious room, in a handy location that is close but not too close to the bustling shopping area around Union Square. I had a room facing the main street and could occasionally hear the rumble of the trams passing nearby, but generally no noise problems. Free in-room wi-fi was most appreciated.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Orchard Hotel

Address: 665 Bush Street, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Romantic Hotel in San Francisco
#7 Green Hotel in San Francisco
#10 Family Hotel in San Francisco
#10 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Orchard Hotel 3.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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