I stayed several nights at this hotel, but unbenknownst to me, they lock the door at 2am. I came 10 minutes late, and tried both doors, assuming, of course, like most hotels, they'd be open. But they didn't, and after a couple attempts of trying both doors, a man finally appeared and grudgingly opened the door and had a massive chip an his shoulder and berated me for trying the doors too amny times.
Like I said, I was at this hotel for several night, and I'm a paying CUSTOMER, and this guy treats me like a child. I called him from my room afterwards to complaina bout his attitude, and he said he was angry because I had "tried the door too many times." Huh?
My advice: there are several hotels within a block of this hotel that do not have this policy of this attitude. Try them first.
Higher floor and away from the cable car tracks.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 1, 2012
Before I begin, allow me to thank you for sharing your experience of the Orchard Hotel on TripAdvisor. At the Orchard Hotel, we take much pride in servicing our guests. One aspect of service that we hold with the utmost highest regard is the safety of our staff and guests. With that said, we lock the entrance doors at midnight as a safety measure so that non-guests are not able to access the hotel without the knowledge of our staff. Most boutique hotels follow this same procedure. With that said, we appreciate your patronage & would be more than obliged to be of service upon your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.