A very good hotel which is very big and was very busy while we were there. With so many guests it's difficult to expect a personal service although the front desk staff were always available and helpful. There aren't many elevators so we often had to wait and they were often full. The hotel location is great with Fisherman's Wharf on the doorstep and Pier 39 only about a 10 minute walk away. Our room was good and offered all the expected facilities, and included a view of Alcatraz from our window (over roof tops) which was great. There was a very good self service breakfast although breakfast times were extremely busy and there wasn't always a free table. The Big Bus tour office is a 5 minute walk away and there are always plenty of cabs at the hotel front. I would definitely stay here again.