My family stayed at this hotel for a total of 5 nights in July and August 2013. The first 4 nights we were given a room on the top floor. The room was very clean and very quiet. The beds were comfortable and we got a good night's sleep. The fifth night (we had gone other places in California and came back for one night before flying home) we were upgraded to a suite which was really nice! Again, the room was quiet, clean and comfortable. We didn't eat the free breakfast in the hotel. The line of people waiting for breakfast each morning was very long and we preferred to get a good hot breakfast elsewhere or we went to a very cute and inexpensive bakery just a couple blocks away. The location of the hotel couldn't be better! Everything was close by - the cable car, streetcar and muni buses. The wharf was a couple blocks away and you could even walk to the Alcatraz cruise pier. We rented a car when we left S.F. for 5 days and the rent a car place was a block and a half away - very convenient and loading the car by the hotel very easy. The staff at the hotel were all very friendly and very accommodating. The only thing my daughter didn't like was there was no wi fi in the room - you had to go down to the lobby to use wi fi. We got a decent rate at this hotel considering the time of year we travelled and I would stay here again.