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Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf: Traveler Reviews

3.0 of 5
550 North Point Street, San Francisco, CA 94133
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Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
Ranked #65 of 235 hotels in San Francisco
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1,186 reviews from our community

Traveler rating
    371
    554
    206
    37
    18
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Families
338
 
Couples
425
 
Solo
50
 
Business
58
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Portland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Brusk clerks and stingy about rooms with views”
3 of 5 stars Reviewed March 16, 2013

I stayed here about a year ago. The clerk I had was on the brusk side. It is like a mega hotel with lots of rooms and they chose to give me one with the worst view in like some dark dusty corner. The rooms were typical Holiday Inn Express style, immaculate, nice, normal new appliances. My dark, dusty, unpleasant corner room was quiet. I felt like they put me in the closet room. I was insulted. Besides this I didn't really need anything during my stay. I asked about laundry and there was a place to do laundry at their sister hotel, a block or two away, the Holiday Inn. Yes, there is a Holiday Inn and a Holiday Inn express right next to each other. I found this laundry situation very complicated and was very annoyed. The free breakfast was normal and fine. However, when I was checking out one of the brusk clerks was hassling this elder, senior person trying to check out as well. There was some issue with them getting their deposit back ( you have to be rough with the clerks there!). I get a little surprised when I see service people hassling the very old, but that is how this hotel was, at least about a year ago. You gotta watch it there.

Room Tip: I don't think it will help. They will do what they want to.
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  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this review
April 3, 2013
Dear PenelopePortland,

Thank you so much for your candid review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver, canada
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
69 helpful votes 69 helpful votes
“Great base to explore San Fransisco”
4 of 5 stars Reviewed March 16, 2013

This is the second time we have stayed at this hotel. Its not fancy, but it offers good value in a great location. If you have stayed at a HI Express before, you know what you are going to get. Nice, but dull rooms, a pleasant lobby and a good breakfast buffet. WIfi is only available in the lobby. The great thing about this hotel is the location. Its about a 5 minute walk to the waterfront - and what a waterfront it is! By the way, the waterfront is interesting in both directions. Things get much less touristy and more real going towards the bridge along the waterfront. Of course, there is fishermans wharf, with all the wonderful shlocky tourist stuff that is all around. But, you can walk the waterfront promenede for miles and miles in each direction and, we rented bikes from Blazing Saddles and biked from here over the Golden Gate bridge and back. This is one of the best bike rides we have ever done. Its not very hard and you are on a lane seperated from traffic 95% of the way. Do it - you will love it. There is a historic street car line F (not a cable car, but that is very close by too) that runs right by the hotel all along the water and up Market street (main shopping area) the to the Castro area. Its 2 bucks a ride and very convienient. Budget tips include not taking your car here. At 50.00 per night to park (at the hotel and everywhere else nearby) you are way better off to cab or BART here in advance then rent a car for the day - if you need it. Dont eat anywhere near the real fishermans wharf as the chains there offer average food at high prices (we like Pescetore, nearby the hotel). I signed up for groupons a month before we went and got some good deals. We took 3 free walking tours from San Fransisco City Guides and they were great. They are an hour and a half long and are delivered by volunteers in conjuction with the SF library. There is so much to do here. I must mention the free antique arcade museum - Musée Mécanique - at the waterfront. Its really fun - bring some quarters and play games from 100 years ago. This hotel is a great base to explore a great city. We got a good deal on the room on Hotwire. Enjoy!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelton, Nebraska, USA
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great Location”
4 of 5 stars Reviewed March 15, 2013

We were happy with our location, two blocks from the wharf. Only a block from a Walgreens and a grocery store. Only a few blocks from the cable cars and touring bus locations. We walked to almost everything that we needed. Our room was a suite that was quiet and clean. The front desk was exceptional in helping us contact cab companies that our daughter lost her backpack in. Believe it or not, it was returned.
The breakfast was a hit for everyone! Good juice choices, several cereal choices, pancakes, muffins, toasting options and bananas. Hot options were eggs, sausage, sausage gravy and biscuits, etc. Plenty of room for everyone to eat.
Wireless in lobby only, wired in hotel room.
Bike rental shop next door. The hotel parking seemed a little steep, there are options for less in the area.

Room Tip: We called to confirm our rates and got a better rate than we found online.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hemel Hempstead, United Kingdom
1 review
“Good value, a little noisy”
4 of 5 stars Reviewed March 15, 2013

This property is centrally located within the Fisherman's Wharf area - ideal for walks into The Presidio, over the Golden Gate Bridge, down The Embarcadero.
The rooms are a good size and clean.
Breakfast is included and although advertised as "Continental" it's typical American fare including sausage patties and eggs, muffins, biscuits, grits, cereal, yoghurts and the worlds most unreliable pancake making machine.
The only downside is that rooms on the rear of the property can be a little noisy as they face out onto the Trolley Car line (F) and local street cleaning can be a little obtrusive.

Room Tip: Try to get a room towards the front of the property, facing away from the sea and trolly cars.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great value, great location”
5 of 5 stars Reviewed March 14, 2013 via mobile

Stayed here for a business conference in downtown San Francisco and hotel was great. Clean and tidy, rooms were basic but clean, bed was somewhat firm but again was fine. No wifi in the rooms is a little inconvenient for those of us that travel with iPads etc, but otherwise all good. Free breakfast is basic and probably nothing special but for free and for something quick, it was fine. Very close walk to all the restaurants of Fishermans Wharf.
Only challenge I had was getting a taxi around 7.30am.....with a large number of hotels in the area and a Hyatt directly opposite, it was difficult on some days getting a taxi, although not really the hotels fault I guess.
Overall, nice hotel in an expensive city at an affordable rate that is safe, clean and tidy....would certainly stay again.

Stayed March 2013, traveled on business
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Additional Information about Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf

Also Known As:
Holiday Inn Express Hotel And Suites San Francisco Fisherman`s Wharf
Holiday Inn Express San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn
Holiday Inn Fishermans Wharf
Holiday Inn Express Fishermans Wharf
Address: 550 North Point Street, San Francisco, CA 94133
Phone Number:
Region: United States > California > San Francisco
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotels in San Francisco
#76 Business Hotels in San Francisco
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Whether for business or leisure, reserve a stay at Holiday Inn Express Hotel & Suites in San Francisco Fisherman s Wharf. At a top option among San Francisco hotels near Fisherman s Wharf, delight in a locale with easy access to attractions including: Pier 39, Ghirardelli Square, Alcatraz and Bay Cruise Ferries while cable cars nearby provide transportation to Union Square, Chinatown and Moscone Convention Center. Experience the Bay City from the comfort of our San Francisco lodging. Enjoy a complimentary continental breakfast at our downtown San Francisco, California hotel before exploring the area. At day s end, retreat to our San Francisco hotel and unwind in a spacious room appointed with our plush Simple Smart Bedding Collection, high speed Internet access and Sony PlayStations. Upgrade to our San Francisco suites providing wet bars with microwaves and refrigerators. Complimentary amenities include local phone calls, a business center and a fitness center. Travel San Francisco and book your room at Holiday Inn Express Fisherman s Wharf hotel for unrivaled comfort and value. Check our specials for superb savings on San Francisco, California vacations. ... more   less 
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