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“Great Stay and Service” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf

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Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
3.0 of 5 Hotel   |   550 North Point Street, San Francisco, CA 94133 (North Beach)   |  
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Ranked #67 of 236 hotels in San Francisco
Crestwood, Kentucky
Top Contributor
72 reviews 72 reviews
53 hotel reviews
Reviews in 53 cities Reviews in 53 cities
24 helpful votes 24 helpful votes
“Great Stay and Service”
5 of 5 stars Reviewed December 20, 2012

Staff was very helpful from check-in to check-out. They merged two reservations into one for a seamless stay. Awesome area. Can walk to nearly everything. Short walk to street cars or cable cars for everywhere else. Good dining nearby. Recommend a game at ATT Park during baseball stadium. Thanks for a great stay!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adelaide, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 20, 2012

We stayed as a family of four with two small children earlier this month. The location was perfect as was the service. Yes the rooms are a little dated but most importantly they were clean. No wifi in room was a huge downer for us as in the evenings when kids are asleep my husband and I generally get on the Internet and correspond back home and or plan and confirm the rest of the holiday. Unfortunately we were not able to do that this particular stay !! Breakfast was ok ... Not ideal for us traditional aussies but did put something in our tummies to get the day started. Would stay again :-)

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed December 19, 2012

The hotel is in a great location and the rooms are pleasant albeit not large. But typical for San Francisco. The rooms are clean, the public spaces the same.

I got excellent customer service at the front desk in making arrangements for the fact that they did not have two bed rooms regardless of my reservation. I however received the noisiest room. It was behind the elevators which is bad but that coupled with the fact the doors to not reach the ground and are apparently constructed of paper- it was too much. A group of Asian tourists gathered outside my room at the crack of the morning and it sounded like they were shouting in my ear. I am a very heavy sleeper and was unable to sleep the noise was so bad. I truly have a hard time recommending this hotel on this basis. What is the point of a hotel if you wake up at whatever time some other crazy traveler decided to talk in the halls?

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this review, January 8, 2013
Dear melcalbear2000,

Thank you for taking the time to write a review about your stay. I am pleased to know that you find our location adequate to your needs and room clean, the housekeeping team takes great pride in their work and they will be happy that it has been mentioned. I can assure you that your comfort and satisfaction are of utmost importance to us and want our guests to have the best sleep possible when away from home and I am very sorry the outside noise kept you awake during your stay. I understand your frustrations and only ask that if you encounter these kind of problems please just let the Manager on Duty know so they can try to resolve the issue right away. Nevertheless, I appreciate you bringing this matter to our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

We look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service. Please accept my best regards.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
57 reviews 57 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 18, 2012

My wife, kids and I stayed here in July 2012 on a road trip from Seattle to LA. We had a fantastic experience with the Holiday Inn Express in Astoria, Oregon about a week earlier.

The location of this hotel is good, it is dead centre of the Fishermans Wharf area. Lot of attractions, restaurants, bars, tram stop, nice walks from the hotel.

The hotel itself was very tired and to be frank quite over priced. Staff were friendly, polite and helpful. But the building is in dire need of a make over.

I would stay there again, if the hotel had a face lift. The location is great, the brand is good, the staff were great but the building was tired.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 16, 2012 via mobile

In the Fishermans Wharf area which made it convenient to walking around and seeing the area. The rooms were smaller but clean with most of the typical HI Express accommodations. Breakfast area was nice and service was good. Beware! Overnight valet parking is $45!!! That is the norm for the area but not really published from what I could find until you show up. There are not a lot of other optim a so budget accordingly.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ottawa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 16, 2012

Stayed two nights Dec 5th and 6th/12 had a very comfortable room with a king size bed. Free hot breakfast, arrived around 11 am and they had a room ready for us. Walking distance to Fisherman's Wharf, Pier 39, Pier 35 (Cruise Ship). Was able to walk (2 of us) with luggage the 5 blocks from Pier 35 (cruise ship) to Hotel with no problems. Desk arranged a shuttle to airport which arrived at exact determined time. Would stay there again without hesitation.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Brook, Illinois
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 13, 2012

The Pros:
Location: By far, the best part of this hotel. You won’t be able to see the Bay, but Fisherman’s Wharf is within convenient walking distance and so are several cable car stops

Free Breakfast: in a city like San Francisco, free breakfast is nothing to turn down. You can easily drop $30 a morning for breakfast for two in the cafes across the street.

The Staff: the workers could NOT be nicer - even the maids would stop to say hello to us in the hallway. One of the maintenance guys went seriously out of his way to help me deal with a suitcase malfunction.

Room Size: because I am a Priority Club Platinum member, they upgraded us to a suite for free and it was very large and spacious.

The Cons:
Décor: This hotel is OLD. While the lobby, hallways, and bathrooms are mostly up to date, the interior of the rooms are very worn. The carpet has seen better days, and the towels were almost see-through. They still had those big old CRT TVs!

Bed size: That wasn’t a queen. That was like a princess or something. Smallest queen ever.

Cleanliness: If you don’t turn the lights up bright, it’s clean. It’s when you start looking a little deeper you can tell the place hasn’t had a deep-cleaning in a LONG time. For example, there was some serious crud on top of the light switch in the bathroom, all kinds of crap under the couch – little things like that.

Conclusion:
I will probably stay here again just because I’m a Priority Club member and can’t beat the price, but I have to say, the Hyatt across the street was looking mighty tempting. I bet it has TVs from this decade.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf

Address: 550 North Point Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > North Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Family Hotel in San Francisco
#60 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf 3*
Official Description (provided by the hotel):
Whether for business or leisure, reserve a stay at Holiday Inn Express Hotel & Suites in San Francisco Fisherman s Wharf. At a top option among San Francisco hotels near Fisherman s Wharf, delight in a locale with easy access to attractions including: Pier 39, Ghirardelli Square, Alcatraz and Bay Cruise Ferries while cable cars nearby provide transportation to Union Square, Chinatown and Moscone Convention Center. Experience the Bay City from the comfort of our San Francisco lodging. Enjoy a complimentary continental breakfast at our downtown San Francisco, California hotel before exploring the area. At day s end, retreat to our San Francisco hotel and unwind in a spacious room appointed with our plush Simple Smart Bedding Collection, high speed Internet access and Sony PlayStations. Upgrade to our San Francisco suites providing wet bars with microwaves and refrigerators. Complimentary amenities include local phone calls, a business center and a fitness center. Travel San Francisco and book your room at Holiday Inn Express Fisherman s Wharf hotel for unrivaled comfort and value. Check our specials for superb savings on San Francisco, California vacations. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Francisco Fisherman`s Wharf
Holiday Inn Express San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn
Holiday Inn Fishermans Wharf
Holiday Inn Express Fishermans Wharf

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