The Holiday Inn Express brand offers similar experience no matter what city or country you visit. It makes the stay stress-free :) Bed and pillows very comfortable, shower, bathroom amenities sufficient. The front desk staff was very helpful, accomodating and friendly. The free breakfast bar
offers good quantity, variety and reasonable quality food choices. The only complaint was the view from the room. The curtains must be closed at all times unless you like staring at another rooms only a few feet from your window! No view at all and no privacy if curtains open. I was on the Priority Club floor 4th across from elevators.
Not sure if the specific hotel or Holiday Inn corporate is responsible for answering email enquiries but I enquired twice and never received a response. The offer from the website was not used or mentioned so probably outdated or?? Poor customer service as I had to book alternate plans on my own despite the website offer of discounts.
For the most part highly recommend the convenient location only blocks away from Fisherman's Wharf and many stores and amenities. You are also able to use the Holiday Inn facilities only 1 block away.