Our first day in San Francisco and we decided a tour of the city and Alcaltraz would be a great way to orient us to the City. Yes, the overview on the website is correct, and yes we did go on a busy Sunday. However our tour guide was short when responding to questions posted by fellow travelers and did not exhibit strong customer service skills. We were told we would be dropped off at our hotel by 530 and didn't get back until 640 pm. Plan accordingly. We took another tour with Dylans Tours the next day which we would recommend without hesitation
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