We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Small rooms, great service, great views” 4 of 5 stars
Review of San Francisco Marriott Union Square

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added San Francisco Marriott Union Square to your Saves list
San Francisco Marriott Union Square
4.0 of 5 Hotel   |   480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
$25 Daily Credit
Ranked #41 of 235 Hotels in San Francisco
Tulsa, Oklahoma
Top Contributor
107 reviews 107 reviews
32 hotel reviews
Reviews in 49 cities Reviews in 49 cities
42 helpful votes 42 helpful votes
“Small rooms, great service, great views”
4 of 5 stars Reviewed August 26, 2014

We booked 2 nights at the Marriott Union Square to meet friends for a weekend using Marriott Points. As a Platinum member, I am used to how Marriotts are so my expectations are grounded.

We arrived via Car on a Friday afternoon. The Valet man showed up quickly and we advised I was just performing a drop of my bags before dropping the car off. He told me to lift my trunk to avoid any of the bus cameras which might send me a ticket (helpful tip). He allowed me to check in and drop my bags for no charge. The typical valet charge is ~$60.

Check in was quick and smooth. The clerk took my credit card and welcomed me. She offered free continental breakfast or 1,500 per day as the lounge was closed. I took the breakfast. Overall, the staff was excellent during our stay.

I was given a 29th floor room in a corner facing the Coit Tower. The view was spectacular and featured a King Bed with a small chair and a small bathroom with a tub/shower combo. Decor was a typical Marriott. The room itself was REAL small. Smaller than the room at the JW I had in recent times but in the end it served its purpose. The rooms have a closet with an iron and a small safe (not large enough for a laptop ) and worked fine. Location wise, we found the hotel in an ideal location to visit San Francisco and Union Square.

For breakfast, they offer a basic continental breakfast in lieu of the lounge if you are a Gold/Platinum guest. It consisted of bagels, bread, oatmeal & other basic items. If you wanted eggs, bacon, sausage, fruit or yogurt, then you can pay an extra $6 which I didn't find unreasonable. Sears Fine Foods is around the corner and offers a competitively priced breakfast as another option if you are stuck paying full price for the breakfast at the hotel

High speed wireless internet is offered at $12.95 a day (unless you get a business wired rate) and was scorching fast.

Checkout was quick and nothing was wrong.

I would certainly return to this hotel but would hope i get a bigger room next time.

Room Tip: Even side rooms face Coit Tower and the bay.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,048 reviews from our community

Traveler rating
    405
    474
    118
    37
    14
See reviews for
243
282
64
266
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Leesburg, Virginia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 25, 2014

The hotel is very nice and for us it was conveniently located. It has an attentive staff that kept me well informed on the status of our two rooms when we arrived a little earlier than check-in time; exactly what i'd expect from a JW Marriott. The concierge lounge and the views from it are as nice as has been described by others before me. And the food served there both at breakfast and in the evening were top-notch. The evening fare can virtually substitute for dinner, especially if you make lunch your big meal of the day. And speaking of food, worth mentioning is a small Diner about two blocks away which is great for a late night bite to eat; ask the valets, they'll point you in the right direction. (At dinner-time there was a line out the door)

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
145 reviews 145 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
166 helpful votes 166 helpful votes
3 of 5 stars Reviewed August 25, 2014

This hotel is well located and I thought that their service was excellent. The bellmen and the front desk staff were helpful, friendly, and very nice - and the gentleman at the front desk never failed to call me by name. The rooms have safes - not large enough for laptops, but large enough for iPads, and wifi worked fine. I am a Platinum Marriott member and, because the concierge lounge is closed on weekends, I was given a choice of either 1500 bonus points or a free continental breakfast, which could be upgraded to a full breakfast for $6. I had not been given that choice in other Marriott properties. While, on principle, I don't agree with the $6 upcharge - I feel a bit nickled and dimed by Marriott properties who charge this fee when I consider the thousands of dollars I spend with them each year, I appreciated being given the option of breakfast or points.

My room and bathroom were spacious, but just average Marriott rooms. However, I was never able to get hot water in the shower - it was lukewarm at best. Amenities were average. Additionally, I did leave a wake-up call that never came - no harm done since it was just a backup to my phone alarm, but if the service is provided then it should be reliable.

The hotel was fine - though will probably consider another Marriott property the next time I am in San Francisco.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar480, General Manager at San Francisco Marriott Union Square, responded to this review, August 27, 2014
Thank you for staying with us and providing comments about your stay.

Your feedback is appreciated, both positive and constructive. As a loyal Marriott customer, it is very helpful to hear from you.

Sincerely,

Oscar R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 25, 2014

My experience here was amazing! the view of the room was awesome! Just loved it! The location is perfect! Very close to Union Square! Very central! Right across the room, I could see Macys and the cheesecake factory on top! Everything was just amazing in this hotel! The weather was a bit cold and Windy so make sure you're ready for that! The onion technique is the best option! :)

The only point that they should add is the free wifi in the reception and the rooms! There is wifi, you just need to login and pay for it.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State College, Pennsylvania
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

The hotel is perfectly located for tourists. Although we walked a lot, we took muni buses as well. We did not hear street noise even though the room faced Sutter St. The concierge lounge food and view were both excellent. Our room was clean and the bed was comfortable. We did have to wait for long periods of time for the elevators, supposedly one was out of order.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 18, 2014

Don't try to sleep in. The doors slam loudly and regularly, particularly if the housekeeping staff is cleaning the room. Something better has to be done to ensure a quieter experience.

Plan on bussing your own table if you upgrade up to the concierge lounge. The staff there talk incessantly to presumably regular hotel guests. It is exhausting to listen to their chatter and have to bus tables for a place. Need for more reserved pro-active staff.

Stayed August 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oscar480, General Manager at San Francisco Marriott Union Square, responded to this review, August 20, 2014
Thank you for staying with us and taking time to provide feedback.

I apologize for the poor experience you had at our hotel. I am glad you informed us so that corrective action can be taken.

Sincerely,

Oscar R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Top Contributor
151 reviews 151 reviews
29 hotel reviews
Reviews in 54 cities Reviews in 54 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 18, 2014

After a long day traveling to get to the hotel I could not have been treated any better. The door man was so helpful and went the extra distance to answer questions even though it was very busy. My checkin was painless and actually so welcoming it was a bit startling (though still very comfortable). My room was clean, quiet, and just fine. The valet parking worked like a clock and goes for 24 hours from one's checkin time which really helped me out during the business day (just took cabs).
Upon leaving the door man was again extremely helpful with directions and advice for my trip down the coast from San Francisco to the Carmel area. I would go back for sure.

Room Tip: High floor to get away from the City traffic noise; could ask about views as well.
See more room tips
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to San Francisco Marriott Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#18 Luxury Hotel in San Francisco
#21 Business Hotel in San Francisco
#32 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Number of rooms: 400
Official Description (provided by the hotel):
The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Marriott, Priceline, HotelTravel.com, Orbitz, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your San Francisco Marriott Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square

Owners: What's your side of the story?

If you own or manage San Francisco Marriott Union Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.