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“Nice City Hotel” 4 of 5 stars
Review of San Francisco Marriott Union Square

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San Francisco Marriott Union Square
4.0 of 5 Hotel   |   480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)   |  
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Ranked #33 of 236 hotels in San Francisco
NJ
Top Contributor
64 reviews 64 reviews
51 hotel reviews
Reviews in 39 cities Reviews in 39 cities
44 helpful votes 44 helpful votes
“Nice City Hotel”
4 of 5 stars Reviewed January 22, 2013

I had last minute business in SF so when I looked into a hotel there were very few available except for may no name brands. I was able to get something at this locatin checked out thereviews and figured looks good nothing terrific. Well, my stay was terrific. I even got a nice AAA rate. The rooms are modern and very clean. The staff is overly friendly throughout the entire hotel and the location cannot be beat. I ate at the bar late one night and the food was much better than typical hotel bar food and the staff was terrific. The fron desk also recommended a sushi place that could not be beat.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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910 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Perth, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2013

We stayed here in October 2012 for two nights in a Junior Suite on the 7th Floor. Location is good but is pricey. Service from staff was good. Used the clothes dryer that was on our floor a couple of times which was quite handy. Room itself was very clean and well presented. Bathroom was large and the shower excellent. We had a king size bed and the kids a pull out sofa bed which was really too small to accommodate 2 kids so one ended up sleeping on the floor using the sofa cushions as a mattress. Had one issue with the tv losing reception but the was promptly fixed by maintenance.

Overall a good experience and I would stay here again but select a different room as the sofa bed was only large enough for one.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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india
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 18, 2013

CHECKIN was very good .i would say Robert was outstanding and groomed in true marriott style,location is excellent. but rooms are very small and beds are very small. i think marriott needs to recheck the size of beds and hotel rooms .walls between the rooms are thin and you can hear the sounds from a adjoining room .bathroom was small and not so good.i would say that you should look for other hotels in union square.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hamburg, Germany
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 13, 2013

After having read the reviews for the Marriott Union Square I wasn´t sure whether I should book it or not as some of the feedback was very mixed. But due to the Iphone 5 release a lot of other hotels were booked and I wanted to stay central.

On the positive side:
The hotel is ideally located for a city and shopping trip to San Francisco.
We took the BART to Powell Street underestimating the steep hills of SF - but we managed to drag our luggage up to the Marriott.
Union Square is just a minute away and a Starbucks as well as a diner is just across the street in case you want to have breakfast elsewhere. Also the cable car turning point Powell Street is close as is a cable car stop on the next corner. China town and several restaurants are in close walking distance.
We stayed in one of the refurbished rooms on the 28th floor (2815) and during weekdays a continental breakfast was included. The room was spacious and clean and quite quiet. Even with open windows it was not too loud as we were so high up but you obviously heard the police sirens.
The room included bathrobes, an iron & ironing board, a hairdryer, a safe and a coffee maker. The room and bath were cleaned thoroughly every day and the bed was very comfy.
The continental breakfast is located in a seperate room on the 28th floor and offered a good variety if you are not too much in to English breakfast with eggs and sausages.

Which leads to the negative:
The breakfast room can only be opened with your room card to be held against a not obviously placed card reader. We were not the only guests rattling at the door as no signs indicate how to open it. But instead of service staff one of the other guests helped us out. Breakfast is a buffett so you have to help yourself which is fine if everything is available and refilled. Unfortunately that was not the case. Staff was not very attentive and only refilled on request. Plates and glasses were partially dirty and I had to dig out a clean cup myself.
When addressing staff and raising this I felt as if I was disturbing them - they were not outright rude but very indifferent and hardly reacted - and did nothing!
Same was valid for most reception staff: When asking for advise on where to eat out or for directions most were indifferent and one was outright rude. One reception lady though was a single light of friendliness in an otherwise dark sea of rudeness.
Another downside was the WIFI which you had to pay for which I would expect to be included in such a hotel. Also WIFI reception in the room was quite poor as was the speed.

Nonetheless I would recommend this hotel for a shopping and sightseeing visit if you can book a refurbished room on one of the upper floors AND given you are not too fuzzy about good service. Also you should eat breakfast elsewhere which should be easy in such a central location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Top Contributor
144 reviews 144 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed January 9, 2013

Yes, the location just off Union Square is really good, but there are so many great hotels in this area that it takes more than location to make me return. And this hotel does not have it. We had problem after problem at the Marriott Union Square in the 7 days we stayed here. From knocking on our door when the Do Not Disturb was clearly on the door and we were sleeping off jetlag from a flight from Beijing, to having staff who could not offer simple directions in the city, to not knowing what an adaptor is for European electrical devices, it seems as if staff are hired to do a job that they are not trained to do. Truly, they all seem completely at a loss for the simplest request. I finally complained after 5 days of problems, and while the manager was sincere and really heard my concerns, I just think the problem goes deeper than the abilities of this night manager. They need a major service overhaul!!! I recommend that you try one of the other many great hotels in the Union Square area.

Room Tip: ASk for a room that doesn't face the front of the hotel. It is quite loud on the street below.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 8, 2013

This hotel is in a perfect location...easy to get around entire city from this spot. The hotel is very pretty and kept up very well. We had a high floor and the view was terrific. For gold members, the executive lounge is very good with hordeuves and desserts and beverages but know it is not open on the weekends. There is a computer and TV and was very comfortable.
As for Alcatraz tickets, you can get them online prior to three days going but you can also go the morning of your choice and stand on line for tkts. Important tip, the ticket booth doesn't open until 8am but you need to get there way ahead of time. We got on line about 6:35 and almost didn't get tickets! I would suggest being online by 6:15 the latest. Everyone in your party must be there and cannot leave the line! You will not be let in if you leave...even for coffee! Who wants to do wait another day...do it early one morning and see Alcatraz...worth the wait.
As for staff at hotel, everyone was very nice and friendly...especially Aby at the front desk, Kathy and Vanessa ( concierage) and housekeeping. Hotel is by Chinatown...Hunan Homes was great and recommended by front desk.
As for parking, skip the hotel parking ( $50 a day) and park at the Stockton and Sutter lot around the corner...about $30 daily and about $18 on weekends.
We had a great time visiting the city and stayed at this hotel for all five nights. If given the choicem, we would definitely stay here again...very good choice!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 8, 2013

Everything was just fine! We stayed in a junior suite on the 25th floor. The view was stunning, the room was big with an extra pull-out bed that we needed since we were 3 people. The bathroom was modern and everything worked. Breakfast was great and they had a special holiday price for a buffet for 14 dollars which was good value. The location was perfect too, with everything within walking distance,

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
Phone Number:
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in San Francisco
#20 Business Hotel in San Francisco
#38 Family Hotel in San Francisco
#39 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Official Description (provided by the hotel):
The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square

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